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You can process a self-service refund for items up to $5.00.
For items that are more than $5.00, or if you have an issue with more than two items, please contact customer support for assistance.
Please email the customer support team for assistance.
Many answers to your questions can be found in the help center.
Visit help centerFor further assistance, please contact the customer support team.
Choose Items for Refund
Ineligible for self-service refund
For help with these items, please contact the Customer Support team
Reason for refund:
Please explain the issue (required):
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Maximum reached
Self-service refunds are limited to two items or $5.00 per order, whichever comes first.
If you need additional help, please contact Customer Support.
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Processing Error
An error occurred while processing your request. You may try again in a few minutes.
If the problem persists, please email customer support with the error code.
digitalcare@dollargeneral.com
Email customer support
How Delivery works
Scheduling
To ensure we deliver your order at a time that is best for your schedule, you will be asked to select your desired delivery time:
ASAP: Arrives within 1 hour of placing order, additional fee applies
Later: Schedule for the same day or next day
Fees
Delivery fees are not adjustable should the order size change due to out of stocks, substitutions, or refunds and returns.
Delivering
Upon order confirmation, a shopper is assigned to align with your selected delivery time. You will receive a series of texts and/or emails to keep you posted on your order progress and delivery arrival.
Canceling
After placing your order, you will have up until a shopper is assigned to cancel your order. Your order details page, accessible from your confirmation email or your account for signed in customers, will have a "Cancel order" button if this option is still available. You will not be able to modify your order after placement.
Substitutions
Unfortunately, an item you have ordered may occasionally become unavailable, but many products have an eligible alternative that we can substitute.
All items ordered for delivery will default to "Allow Substitutions." Should there be an item you do not wish to be substituted, just uncheck the Allow Substitutions box next to that item when prompted.
You will need to provide a valid mobile number and email so our delivery team can advise you of available substitute items when your order is processed in store.
Substituted items may not be eligible for discounts and offers that were applicable to the original items in your DG Delivery order. You will be charged the retail price of the substituted item and not the retail price of the original item in your DG Delivery order.
Returns & Refunds
If we did not get something right with your delivered order, we are here to help.
We offer three options to process your refund.
- Self-Service: Tap the "Need help with your order?" link on your order details page to process a self-service refund. Restrictions and limitations apply.
- Customer Care: Contact our Customer Care team directly.
- In-Store Return: Using the barcode on your order details page as your receipt. The barcode can be found under your Order History for logged in customers, or in your DG Delivery Complete email.
Visit our Help Center on DG.com or in the DG App to learn more about our complete Return Policy.
Savings Pro Tip!
You cannot combine a manufacturer Coupon and Cash Back offer on the same item in the same purchase
The Coupon will take priority, and you will not earn the Cash Back
This store does not offer DG Pickup
You have a cart started for DG Pickup, but this store doesn't offer this service.
If you change to the new store, your cart type will be changed to shipping and some items may become unavailable.
Do you want to change your store and your items to shipping or keep your current store and DG Pickup order?
Check out with DG Buy Now Pay Later
in-store, or by using DG Pickup or DGGO!
Split your order into 4 interest-free
payments over 6 weeks.
No interest, ever
Plus no fees if you pay on time
No impact to your credit score
Other Sezzle services may impact credit
Instant approval decisions
You'll learn your spending limit after you sign up
You're all set!
Use DG Buy Now Pay Later powered by Sezzle
during your next checkout.
Continue to Sezzle?
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offered by our trusted partner,
Sezzle.
Change your order type?
Changing your order type may impact availability of items already in your cart.
Choose your store
Choose a store to pickup your items.
Get the items you need and the deals you want, delivered to your door in as little as an hour!
*for a limited time only. Free delivery offer must be clipped in order for it to apply.
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Where to?
Add an address to check delivery availability.
Add your address for Days of Beauty
Shipping address
Where to?
Confirm your address or add a new one to check delivery availability.
Delivery not available
Unfortunately delivery is not available to:
Delivery stores must be within 5 miles of your address.
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Choose a store to deliver your items.
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Change your address?
Changing your address will impact availability of items already in your cart.
You'll need to remove them before you can checkout.
Delete address?
Are you sure you want to delete this address?
Verify your address
Using this address may cause issues with your delivery. You may edit the address or use it as is.
Apologies, we cannot deliver to this address. Please change the address.
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Suggested address
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The address you entered
Your account can support 3 shipping addresses.
Please choose one to delete before you add another.
Don't forget your cart!
Would you like to checkout before changing to in-store shopping?
How are you shopping today?
Ships in 3 - 5 days
starting at $4.99
How to use Rebates
- Connect your PayPal account
- Clip Rebates to your myDG® Wallet
- Eligible Rebates will automatically be applied to your cart
- Enter your phone number at the register to apply in store
- After verifying your purchase, Coupons.com will send the Rebate to your PayPal account in 3 - 7 days
Rebate eligibility check
Please provide your date of birth
and zip code so we can determine if
you're eligible for this rebate.
You are not eligible for this rebate
Unfortunately, you don't
meet the location requirements for
this rebate.
If you think this is a mistake, re-enter
your zip code to try again.
Update your profile
The zip code you entered is eligible for this offer, but
does not match the zip code in your profile.
Would you like to update your profile?
Something went wrong
We were unable to update your zip code in your profile, but you can still continue with the rebate process.
Success!
Your profile has been updated.
Connect PayPal
Please connect a PayPal account so you can receive rebate payments.
PayPal information
Check your information
The information you entered does
not match PayPal.
Please check your PayPal account
and enter the correct information.
PayPal Verified!
3 - 7 days after a qualified purchase, your PayPal account will be credited and you'll receive a confirmation email from coupons@email.coupons.com
Change Order Type?
Changing your order type may impact availability of items already in your cart.
Want to reserve a Pickup date & time?
Minimum cart total of $1.
Remove item from cart
Want to remember this item for later? Move it to your shopping list
Do you want to cancel this order?
This looks like a new device.
We need to verify your identity. We’ll send a code to the phone number with your account.
Enter the verification code.
You'll receive a phone call or SMS with the verification code, please enter the code below.
How do
coupons work?
- Search and discover coupons with hundreds of dollars in savings.
- Add coupons to your wallet.
- Eligible coupons will automatically be applied to your cart.
- Enter your phone number to redeem in store.
How to use Cash Back
- When you’ve received or earned DG Cash, your balance will appear in your wallet.
- Redeem your earned cash in-store by scanning the code in your wallet - you can tell the cashier the amount.
Delivery fee
Delivery fees are not adjustable should the order size change due to out of stocks, substitutions, or refunds and returns.
Deals available
If you clip a coupon and cash back for the same item, the coupon takes priority, and cash back won't apply.
Coupons & Cash Back
MANUFACTURER
Time not available
You'll need to adjust the delivery time in order to place your order
Before you can place your order
Item availability has changed. Please go back to your cart to review and delete any out of stock items.
Your card is expired
Please edit your payment method
Your card is about to expire
Please edit your payment method
Payment Error
An error occurred while processing your order. Your payment was not charged, and the order wasn't placed. You may try again in a few minutes.
If the problem persists, please email customer support with the error code.
digitalcare@dollargeneral.com
Email customer supportChange your store?
Changing your store may impact availability of items already in your cart. Continue?
Phone number not valid
You must provide a valid U.S. phone number
Error processing refund
There was a problem processing your refund. You may try again in a few minutes.
If the problem persists, please contact customer support.
digitalcare@dollargeneral.com
Email customer support Call customer support Call8006789258my ID
Enter your ID at the register
DG Cash
available
Scan this code at the register
Your DG Cash barcode is treated like a gift card at checkout. Please make sure your transaction has been totaled before it is scanned.
How to use Rebates
- Connect your PayPal account
- Clip Rebates to your myDG® Wallet
- Eligible Rebates will automatically be applied to your cart
- Enter your phone number at the register to apply in store
- After verifying your purchase, Coupons.com will send the Rebate to your PayPal account in 3 - 7 days
Shoppers are able to see the tip amount before they accept the order. Orders with tips may be accepted faster.
100% of the tip goes to your shopper.