36. Terms specific to myDG.
The myDG savings program (the “Program”) is offered exclusively by Dollar General to persons who participate in the Program by adding a myDG offer to the wallet on their App and/or redeeming a myDG offer at checkout. BY PARTICIPATING IN THE PROGRAM, YOU AGREE TO BE BOUND BY THESE TERMS IN THEIR ENTIRETY, INCLUDING WITHOUT LIMITATION, THIS SECTION 36 AS WELL AS THE LIMITATION OF LIABILITY (FOUND IN SECTION 18 OF THESE TERMS) AND CLASS ACTION WAIVER AND ARBITRATION PROVISIONS (AS SET FORTH IN SECTION 32 OF THESE TERMS) PROVIDED FOR HEREIN.
The rules set forth in this Section 36 of the Terms (the “Program Rules”) supersede any and all previous rules applicable to the Program. Any and all Program benefits, offers, rewards, and services are subject to availability. Except as otherwise expressly prohibited by applicable law, Dollar General may at any time amend, modify, supplement, or terminate the Program or these Program Rules. We will provide notice of such action if required by law. If the Program is terminated, any and all unredeemed offers will be forfeited without any obligation or liability. In all matters relating to the administration of the Program, Dollar General’s decisions will be final. Under no circumstances will Dollar General be held liable for any delay or failure in performance due in whole or in part to any acts of nature or other cases beyond Dollar General’s reasonable control.
The Program: Participants may participate in the Program by creating an account on the Website or App and accepting these Program Rules by agreeing to the most recently-published set of Terms. Once signed into their accounts, participants will receive savings offers in the “myDG” sections of the App and dollargeneral.com. As of the last update to these Program Rules, the savings may include one or more digital offers to save money when making a purchase at a Dollar General® retail store, on the Website, or within the App. The offers that participants receive may vary by person and account.
In order to redeem the savings offered through myDG, participant must first add myDG offers to their Wallet in the App or the Website. Then, customers must identify themselves at the register by entering their phone number at check out. MyDG savings and offers have no cash value. Offers are not valid at pOpShelf stores. Expired or unused savings cannot be reinstated.
Eligibility: Participation in the Program is available to any United States resident who is eighteen (18) years of age or older. Employees of Dollar General and its subsidiaries and affiliated companies are also eligible to enroll in the Program. Program benefits and/or offers are non-transferable unless expressly stated otherwise.
We may refuse to allow any person to participate in the Program in our sole discretion and without written notice. We reserve the right to disqualify any individual from participating if, in our sole judgment, the Program enrollee appears to be violating these Program Rules or the Terms, including but not limited to perpetrating a fraud, manipulating the Program, or otherwise acting in a manner inconsistent with the Program's intent. All outstanding rewards will be forfeited upon disqualification or cancelation.
Privacy Policy: By participating in the Program and providing your information to Dollar General, you agree that Dollar General may use your information (including, without limitation, your personal information and/or personal data, as those terms are defined in any applicable data privacy law) in any manner and for any purpose consistent with Dollar General’s Privacy Policy, available here.
Other Terms: Dollar General is not responsible for lost, destroyed, delayed, or stolen myDG offers or for myDG offers sent to an outdated email address or phone number. The Program is void where prohibited by law. The sale or commercial use of any myDG offer is prohibited.
How Delivery works
Scheduling
To ensure we deliver your order at a time that is best for your schedule, you will be asked to select your desired delivery time from our three available options.
ASAP: Arrives within 1 hour of placing order, additional fee applies
Soon: Arrives within 2 hours of placing order
Later: Schedule for the same day or next day
Fees
Delivery fees are based on the size of the order placed.
Basket Level | Fee |
---|---|
$14.99 and below | $7.99 |
$15.00 - $29.99 | $4.99 |
$30.00 and above | $2.99 |
ASAP (in addition to basket level fee) | up to $1.00 |
Delivery fees are non-refundable and are not adjustable should the order size change due to out of stocks, substitutions, or refunds and returns.
Delivering
Upon order confirmation, a shopper is assigned to align with your selected delivery time. You will receive a series of texts and/or emails to keep you posted on your order progress and delivery arrival.
Canceling
After placing your order, you will have up until a shopper is assigned to cancel your order. Your order details page, accessible from your confirmation email or your account for signed in customers, will have a "Cancel order" button if this option is still available. You will not be able to modify your order after placement.
Substitutions
Unfortunately, an item you have ordered may occasionally become unavailable, but many products have an eligible alternative that we can substitute.
All items ordered for delivery will default to "Allow Substitutions." Should there be an item you do not wish to be substituted, just uncheck the Allow Substitutions box next to that item when prompted.
You will need to provide a valid mobile number and email so our delivery team can advise you of available substitute items when your order is processed in store.
Substituted items may not be eligible for discounts and offers that were applicable to the original items in your DG Delivery order. You will be charged the retail price of the substituted item and not the retail price of the original item in your DG Delivery order.
Returns & Refunds
If we did not get something right with your delivered order, we are here to help.
We offer three options to process your refund.
Visit our Help Center on DG.com or in the DG App to learn more about our complete Return Policy.
Just a heads up
Digital Coupons and Cash Back offers cannot be applied to the same item at the same time.
If you are purchasing an item that is eligible for a Digital Coupon and a Cash Back offer, the Digital Coupon will be applied to the price of that item. In this case, you will not earn Cash Back.
This store does not offer DG Pickup
You have a cart started for DG Pickup, but this store doesn't offer this service.
If you change to the new store, your cart type will be changed to shipping and some items may become unavailable.
Do you want to change your store and your items to shipping or keep your current store and DG Pickup order?
Check out with DG Buy Now Pay Later
in-store, or by using DG Pickup or DGGO!
Split your order into 4 interest-free
payments over 6 weeks.
No interest, ever
Plus no fees if you pay on time
No impact to your credit score
Other Sezzle services may impact credit
Instant approval decisions
You'll learn your spending limit after you sign up
You're all set!
Use DG Buy Now Pay Later powered by Sezzle
during your next checkout.
Continue to Sezzle?
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offered by our trusted partner,
Sezzle.
Changing your order type may impact availability of items already in your cart.
Are you sure you want to delete this address?
Using this address may cause issues with your delivery. You may edit the address or use it as is.
Apologies, we cannot deliver to this address. Please change the address.
Please choose one to delete before you add another.
Would you like to checkout before changing to in-store shopping?
Ships in 3 - 5 days
starting at $4.99
Please provide your date of birth
and zip code so we can determine if
you're eligible for this rebate.
Unfortunately, you don't
meet the location requirements for
this rebate.
If you think this is a mistake, re-enter
your zip code to try again.
The zip code you entered is eligible for this offer, but
does not match the zip code in your profile.
Would you like to update your profile?
We were unable to update your zip code in your profile, but you can still continue with the rebate process.
Your profile has been updated.
Please connect a PayPal account so you can receive rebate payments.
The information you entered does
not match PayPal.
Please check your PayPal account
and enter the correct information.
3 - 7 days after a qualified purchase, your PayPal account will be credited and you'll receive a confirmation email from coupons@email.coupons.com
Changing your order type may impact availability of items already in your cart.
Want to reserve a Pickup date & time?
Minimum cart total of $1.
Remove item from cart
Want to remember this item for later? Move it to your shopping list
Do you want to cancel this order?
We need to verify your identity. We’ll send a code to the phone number with your account.
You'll receive a phone call or SMS with the verification code, please enter the code below.
How do
coupons work?
How to use Cash Back
Delivery fee
MANUFACTURER
Time not available
You'll need to adjust the delivery time in order to place your order
Before you can place your order
Item availability has changed. Please go back to your cart to review and delete any out of stock items.
Your card is expired
Please edit your payment method
Your card is about to expire
Please edit your payment method
How Delivery works
Scheduling
To ensure we deliver your order at a time that is best for your schedule, you will be asked to select your desired delivery time from our three available options.
ASAP: Arrives within 1 hour of placing order, additional fee applies
Soon: Arrives within 2 hours of placing order
Later: Schedule for the same day or next day
Fees
Delivery fees are based on the size of the order placed.
Basket Level | Fee |
---|---|
$14.99 and below | $7.99 |
$15.00 - $29.99 | $4.99 |
$30.00 and above | $2.99 |
ASAP (in addition to basket level fee) | up to $1.00 |
Delivery fees are non-refundable and are not adjustable should the order size change due to out of stocks, substitutions, or refunds and returns.
Delivering
Upon order confirmation, a shopper is assigned to align with your selected delivery time. You will receive a series of texts and/or emails to keep you posted on your order progress and delivery arrival.
Canceling
After placing your order, you will have up until a shopper is assigned to cancel your order. Your order details page, accessible from your confirmation email or your account for signed in customers, will have a "Cancel order" button if this option is still available. You will not be able to modify your order after placement.
Substitutions
Unfortunately, an item you have ordered may occasionally become unavailable, but many products have an eligible alternative that we can substitute.
All items ordered for delivery will default to "Allow Substitutions." Should there be an item you do not wish to be substituted, just uncheck the Allow Substitutions box next to that item when prompted.
You will need to provide a valid mobile number and email so our delivery team can advise you of available substitute items when your order is processed in store.
Substituted items may not be eligible for discounts and offers that were applicable to the original items in your DG Delivery order. You will be charged the retail price of the substituted item and not the retail price of the original item in your DG Delivery order.
Returns & Refunds
If we did not get something right with your delivered order, we are here to help.
We offer three options to process your refund.
Visit our Help Center on DG.com or in the DG App to learn more about our complete Return Policy.
Just a heads up
Coupons and Cash Back can't be combined on the same item when you check out.
Don't worry, we'll always make sure you get the best deals.
You're already building a Pickup order at...
Changing your store will cancel your order, and clear your cart.
If you change to the new store, your cart type will be changed to shipping and some items may become unavailable.
Do you want to change your store and your items to shipping or keep your current store and DG Pickup order?
Changing your order type may impact availability of items already in your cart.
Are you sure you want to delete this address?
Using this address may cause issues with your delivery. You may edit the address or use it as is.
Apologies, we cannot deliver to this address. Please change the address.
Please choose one to delete before you add another.
Would you like to checkout before changing to in-store shopping?
Please provide your date of birth and zip code so we can determine if you're eligible for this rebate.
Unfortunately, you don’t meet the location requirements for this rebate.
If you think this is a mistake, re-enter your zip code to try again.
The zip code you entered is eligible for this offer, but
does not match the zip code in your profile.
Would you like to update your profile?
We were unable to update your zip code in your profile, but you can still continue with the rebate process.
Your profile has been updated.
Please connect a PayPal account so you can receive rebate payments.
The information you entered does not match PayPal.
Please check your PayPal account and enter the correct information.
3 - 7 days after a qualified purchase, your PayPal account will be credited and you'll receive a confirmation email from coupons@email.coupons.com
Changing your order type may impact availability of items already in your cart.
Want to reserve a Pickup date & time?
Minimum cart total of $1.
Remove item from cart
Want to remember this item for later? Move it to your shopping list
Do you want to cancel this order?
We need to verify your identity. We’ll send a code to the phone number with your account.
You'll receive a phone call or SMS with the verification code, please enter the code below.
How do
coupons work?
How to use Cash Back
Delivery fee
MANUFACTURER
Time not available
You'll need to adjust the delivery time in order to place your order
Before you can place your order
Item availability has changed. Please go back to your cart to review and delete any out of stock items.
Your card is expired
Please edit your payment method
Your card is about to expire
Please edit your payment method