DG Pickup

Download the DG APP and order the items you want before you even go to the store. Then, pick up your items at the register when you arrive. It’s that easy. Plus, you can now save 10% off your total* when you order in the DG App and pick up in select stores.

This program is still being tested, so please inform us of any areas where we need to improve! And since DG Pickup is only available in select stores, so make sure to check it’s in your local DG before you go.

*limited time only
Download App from the Google Play store! Download App from the Apple App store!

FIND A DG PICKUP STORE

Choose a participating store near you. Still looking for a location that's even closer? Be sure to check back as we add more stores soon.

Find A Store
FAQ
  • Yes.

    No.

    Your order history is available within the DG App “More” area, under My Account.

    Tab 01 - Answer 5

    Tab 01 - Answer 6

  • Messaging about DG Pickup will appear on the homepage of the DG App if a participating store is either your preferred store or within 10 miles of your preferred store.

    Available pick up windows will be displayed as you shop and complete your order.

    Once you’ve selected a DG Pickup store, you can search for products or browse through product categories. Please note, not all products are eligible for DG Pickup.

    Dollar General offers pickup windows up to three days out.

    During the checkout process you will use the DG App.

    You will be charged a final amount when you pick up your order in the store. We will place a hold against your credit card for the estimated total amount when you place your order in the DG App.

    Dollar General does not charge a service fee for using DG Pickup.

    For DG Pickup orders, Dollar General accepts digital coupons.

    So long as the digital coupon was valid at the time you placed the DG Pickup order, Dollar General will honor the expired coupon for DG Pickup.

    Any valid coupons that were being applied to your DG Pickup order will be released and go back into your digital coupons wallet if your order is cancelled.

    Orders not picked up on the scheduled pick up day will be canceled.

    No.

    No.

    No.

    Dollar General will charge bag fees as required by local or state law.

    Yes.

    Dollar General submits the estimated total amount to your financial institution which reserves the amount necessary to complete the transaction.

    The status of your order will update in the DG App (on the homepage as well as in Order History under My Account).

  • Individual prices may vary on some items.

    This varies by product. Dollar General does not offer alcohol for pick up at this time.

    No.

    No.

    No.

  • If an item is unavailable at the store while you’re building your order, it will appear as out of stock and you won’t be able to add it to your cart. If an item becomes unavailable after you’ve added it to your cart and placed your order, the sales associate will select an alternative item to complete order if you have elected to allow substitutions. If you did not elect to allow substitutions, the sales associate will not pick anything. You will be alerted via email and in-app order progress which items were not picked and which items were substituted.

    When picking up your order, you will have the option to accept or reject any substitutes. You’ll only pay for what you want.

    You will be charged the lower price between the item originally ordered and the item substituted.

    Dollar General’s return policies will apply.

    Bring the item back to the store and we’ll remove the tag for you.

    Your “DG Pickup complete” email and the order detail under your Order History in the DG App can both be used as your receipt.

    Speak to a sales associate. He or she will help ensure you have all your items.

    Speak to a sales associate. He or she will help ensure you have all your items.

  • You can cancel your order from the Order History portion of the DG App. Tap on the “Details” link on the order you wish to cancel, scroll to the bottom and press “Cancel Order”. You may cancel an order for one (1) hour after placing it.

    No.

    Check with your financial institution. Most holds are removed within three to seven days.

    In most cases there was a problem with our ability to fulfill your order satisfactorily.

  • The status of your order will update in the DG App (on the homepage as well as in Order History under My Account). If you do not see a record of your order in the app, it is likely the order did not go through.

    Once we’ve picked your order, you’ll receive an email detailing what we picked successfully, where we provided a substitute, or if we were unable to pick an item. You’ll receive this email prior to your pickup window and, at the store, you will have an opportunity to review the contents of the order with the sales associate including any substitutions.

    Each store will have signage directing you to the correct counter.

    Yes. Present your government issued identification to the sales associate.

    Yes. Your alternate pick up person must have your order’s QR code (which you can find in the ‘Order Complete’ email and in your order detail) and a government-issued ID.

    Dollar General does not offer curbside pickup.

    Your order will be available through the end of the day you selected for pickup. Then it will be cancelled.

    Show the Dollar General sales associate the QR code from your order confirmation, and they’ll scan it and retrieve your items.

    Your order history is available within the DG App.

  • General

  • Creating A Pickup Order

  • Products and Pricing

  • Item Issues or Returns

  • Order Modification and Cancellation

  • Picking Up An Order

Yes.

No.

Your order history is available within the DG App “More” area, under My Account.

Messaging about DG Pickup will appear on the homepage of the DG App if a participating store is either your preferred store or within 10 miles of your preferred store.

Available pick up windows will be displayed as you shop and complete your order.

Once you’ve selected a DG Pickup store, you can search for products or browse through product categories. Please note, not all products are eligible for DG Pickup.

Dollar General offers pickup windows up to three days out.

During the checkout process you will use the DG App.

You will be charged a final amount when you pick up your order in the store. We will place a hold against your credit card for the estimated total amount when you place your order in the DG App.

Dollar General does not charge a service fee for using DG Pickup.

For DG Pickup orders, Dollar General accepts digital coupons.

So long as the digital coupon was valid at the time you placed the DG Pickup order, Dollar General will honor the expired coupon for DG Pickup.

Any valid coupons that were being applied to your DG Pickup order will be released and go back into your digital coupons wallet if your order is cancelled.

Orders not picked up on the scheduled pick up day will be canceled.

No.

No.

No.

Dollar General will charge bag fees as required by local or state law.

Yes.

Dollar General submits the estimated total amount to your financial institution which reserves the amount necessary to complete the transaction.

The status of your order will update in the DG App (on the homepage as well as in Order History under My Account).

Individual prices may vary on some items.

This varies by product. Dollar General does not offer alcohol for pick up at this time.

No.

No.

No.

If an item is unavailable at the store while you’re building your order, it will appear as out of stock and you won’t be able to add it to your cart. If an item becomes unavailable after you’ve added it to your cart and placed your order, the sales associate will select an alternative item to complete order if you have elected to allow substitutions. If you did not elect to allow substitutions, the sales associate will not pick anything. You will be alerted via email and in-app order progress which items were not picked and which items were substituted.

When picking up your order, you will have the option to accept or reject any substitutes. You’ll only pay for what you want.

You will be charged the lower price between the item originally ordered and the item substituted.

Dollar General’s return policies will apply.

Bring the item back to the store and we’ll remove the tag for you.

Your “DG Pickup complete” email and the order detail under your Order History in the DG App can both be used as your receipt.

Speak to a sales associate. He or she will help ensure you have all your items.

You can cancel your order from the Order History portion of the DG App. Tap on the “Details” link on the order you wish to cancel, scroll to the bottom and press “Cancel Order”. You may cancel an order for one (1) hour after placing it.

No.

Check with your financial institution. Most holds are removed within three to seven days.

In most cases there was a problem with our ability to fulfill your order satisfactorily.

The status of your order will update in the DG App (on the homepage as well as in Order History under My Account). If you do not see a record of your order in the app, it is likely the order did not go through.

Once we’ve picked your order, you’ll receive an email detailing what we picked successfully, where we provided a substitute, or if we were unable to pick an item. You’ll receive this email prior to your pickup window and, at the store, you will have an opportunity to review the contents of the order with the sales associate including any substitutions.

Each store will have signage directing you to the correct counter.

Yes. Present your government issued identification to the sales associate.

Yes. Your alternate pick up person must have your order’s QR code (which you can find in the ‘Order Complete’ email and in your order detail) and a government-issued ID.

Dollar General does not offer curbside pickup.

Your order will be available through the end of the day you selected for pickup. Then it will be cancelled.

Show the Dollar General sales associate the QR code from your order confirmation, and they’ll scan it and retrieve your items.

Your order history is available within the DG App.