Help Center
In-Store Shopping
We accept the following forms of payment:
- Cash
- Apple, Google, and Samsung Pay contactless payment methods
- Contactless Debit and Credit cards
- Debit cards - pin and pinless
- Credit cards (Visa, Mastercard, Discover, American Express, China Union Pay (CUP), Japan Credit Bank (JCB)) - pin and pinless
- EBT cards
- OTC cards
- Coupons - paper and digital
- Checks
- Gift cards - including DG gift cards
Dollar General sells individual and bulk gift cards.
Buy individual gift cards at your store.
To buy gift cards in bulk, please contact our DG Charged Sales team via email at dgchargedsales@dollargeneral.com or call 877-797-2959.
Check your Dollar General gift card balance here.
For information about returned checks, please visit www.askcertegy.com or contact Certegy at 866-407-6946.
To obtain a copy of your transaction for business purposes, please contact customer support and include all of the following:
- Store location/address
- Date of purchase
- Purchase amount (if known)
- Method of payment (cash, check, card)
- Last four digits of the card (if a card was used)
To apply for tax exemption with Dollar General, please click here.
To apply for an organizational account, please click here.
Bring your item(s) and receipt to the store where you made the purchase and see a sales associate to begin the return process.
For DG Pickup orders, your “DG Pickup Complete” email and the order details under your Order History in the DG App and on DG.com can be used as your receipt.
Returns with receipt— Digital or Register Refunds with a receipt for merchandise in the original packaging are always given within 90 days of purchase.
Select seasonal merchandise may only be exchanged for identical items.
Opened Electronic Merchandise like CDs, DVDs & Software will be exchanged for identical titles.
Customer refunds or exchanges on Tobacco Products are not allowed under any circumstances.
All Alcoholic Beverages that are returned must be accompanied by the receipt of purchase. Only refunds will be given for Alcoholic Beverages. Exchanges are not permitted. The refund must take place at the store where the Alcoholic Beverage was purchased.
Customer refunds on Propane Cylinders are not allowed. Exchanges will be made for defective Propane Cylinders only.
Returns without receipt— Merchandise returned without a receipt will be exchanged for merchandise of equal value or a Gift Card of equal value.
EBT/SNAP eligible items must be returned in accordance to USDA regulations.
Location & Hours
Please visit our Store Locator for store information
Products
Your safety is important to us!
This is our most up-to-date information on product recalls and products that may be hazardous if used improperly.
Dollar General provides Safety Data Sheets (SDS) on certain products that may be hazardous if not used properly. Please visit our Safety Data Sheets page for more information.
Account
Account holders have exclusive access to Dollar General digital coupons, deals, and more.
Download the Dollar General mobile app or visit DG.com. Select “Create account” from the sign in screen and follow the steps to create your account.
Your phone number is your digital ID. Enter it at the register to apply clipped coupons and deals to your in-store purchases.
Clipped digital coupons and deals will automatically apply to DG Pickup orders when you’re signed in and checkout online or in the app.
Military service members, teachers, and Dollar General employees receive further discounts and benefits. Once you create an account, visit “My Account” to enter your status as an employee or under “Verified Programs,” as a teacher or member of the military.
Use your mobile phone number to create your account.
If you do not have a mobile phone number, you can create an account with a landline instead. During account creation, choose “Call Me To Verify” to receive a verification code and to complete registration. Please note that you will need internet access to sign in and clip coupons, either using a computer or through the DG Mobile app.
Passwords must contain at least 8 characters and 3 of the following: uppercase letter, lowercase letter, number, or special character.
If you forget your password, select “Forgot password?” from the sign-in screen and follow the steps to create a new one.
Use the email or phone number associated with your Dollar General account to sign in.
If you forget your password, select “Forgot password?” from the sign-in screen and follow the steps to create a new one.
If your phone number or email address changes, sign in with your previous information, then visit your account to update to your new phone number or email.
If you received a LOCKED message when attempting to log into your account, too many failed login attempts have been made on your account, causing it to be temporarily locked for your protection. Please try again after 20 minutes.
Or, if you are unsure of your password, use the forgot password link to change it to access your account.
Manage your account from “My Account” located under your profile icon on the website or the upper right menu from the DG App home screen. View or update your phone number, email address, payment methods, addresses, contact preferences, DG AutoDeliver subscriptions, and verified program affilliations; change your password; or view your order history.
Mobile App
The DG mobile app is an essential companion to your shopping experience. With features like DG GO!, Cart Calculator, in-store scanning, and list building; it is the best way to save time and money.
Download the Dollar General Mobile app from the Google Play Store or from the iOS App Store.
If you already have a DG account, sign in with your existing account information.
If you do not have an account, follow the steps to create one. If you have any trouble, see the account section of this help center for more information.
Most of our stores have internet access. Save your data and make sure you can use all of the app features by connecting to it. For more information, check with a sales associate.
Certain app features also require that your Bluetooth and location services are turned on.
DG GO! is an exclusive service of the DG Mobile app. Scan your products as you shop in the store and pay for them directly in the app. Once you are done shopping, check out in the app and bring the QR code displayed in our app to the stand-alone kiosk or to the self-checkout register in the store.
This service is currently available in select stores. Visit our store locator to see if your local store has DG GO! Capabilities.
To use the Cart Calculator function within the DG Mobile app, ensure your mobile device’s Bluetooth and location settings are turned on.
Cart Calculator functionality includes:
- Scan products and check prices as you shop
- Find applicable coupons and/or available discounts
- Know your total and help you stay on budget
DG Pickup
DG Pickup is a fast and free service to get the items you need without having to shop in store or wait in line. Add products, apply deals, and pay before you go from our website or mobile app for a convenient and contactless shopping experience.
- Select your store on our website or mobile app.
- Add eligible items to your cart.
- Review your cart to clip or apply coupons and other deals.
- If applicable, check “Allow substitutions” per item to allow us to provide you with a similar product in case the specific item is out of stock.
- Choose a pickup date and time either from your cart or after you begin the checkout process. You can schedule a DG Pickup order up to two days in advance.
- Let us know who to expect. You or someone you designate can pick up your order.
- Use your credit or debit card to complete your purchase.
- Pick up your order! We’ll send an email (or text if you opt-in) when your order is ready with information on where to locate it at your store.
DG Pickup is a free service.
Dollar General accepts all major credit and debit cards for DG Pickup orders.
When you check out, we submit the estimated total amount of your order to your financial institution which reserves the amount necessary to complete the transaction.
If we are able to fulfill all the items in your order, without any changes, your final total will be the same as your estimated total.
If we are unable to fulfill all the items in your order, or substitute items with your permission, your final total amount will be different from your original estimated total.
If the final order purchase amount is different from the original order purchase amount, this information will be shown on your order ready email and in your order history.
- Some items are not eligible for DG Pickup.
- Your order total is estimated until we pack it up and may change.
- Some items may become unavailable and removed from your order, or substituted with your permission, which would change your final order total.
- We currently do not accept SNAP/EBT and gift cards for DG Pickup orders.
- We only accept digital coupons for DG Pickup orders.
- Once you place your order you will not be able to make any changes to it including adding or removing items, changing store location, or changing pickup date and time.
- You may cancel your order within 30 minutes of placing it. After that, you cannot cancel your DG Pickup order.
- If you do not pick up your order before the store closes on the date you selected, your order will be canceled.
- Dollar General will cancel your order if we are unable to fulfill it satisfactorily.
Some items may become unavailable after you place your order. With your permission, Dollar General will substitute these items with the closest type and price match currently available in store.
To grant permission to substitute, check the “Substitutions allowed” box for each eligible item. Not all items are eligible for substitutions.
You will be charged the retail price of the substitute item and not the retail price of the original item in your DG Pickup order.
Digital coupons or other deals may not apply to the substitute item. Coupons or deals that can no longer be applied will be released from your order and remain clipped to your account to use for a different transaction.
If you are not happy with the substitute items, please see a sales associate to begin the return process.
Your order may change if items become unavailable and are removed or are substituted with your permission.
If items are removed or substituted, your order details including item quantity and specifications, coupons and deals applied, and final purchase total will be updated and sent to your email as well as available in your account for signed in customers.
Verify that all the items you expect to pick up are included with your order before you leave the store.
Please speak with a sales associate if there are missing or unexpected items in your order that do not match your final order details confirmation.
Our goal is to fulfill your order as quickly as possible.
If you have not received notification that your order is ready close to your scheduled pickup time, please call the store directly for a status update. Contact information for your store is included in your order confirmation email. Information for all Dollar General stores can be found here.
Wait to pick up your order until you receive confirmation that it is ready.
Your order can be canceled either by you or by Dollar General.
You may cancel your order within 30 minutes of placing it. Your order details page, accessible from your confirmation email or your account for signed in customers, will have a “Cancel order” button if this option is still available.
If your order details page does not have a “Cancel order” button, you have missed the cancellation window and you cannot cancel your DG Pickup order.
Dollar General will cancel your order if we are unable to fulfill it satisfactorily or if you do not pick it up before your store closes on the scheduled pickup date.
In all cases, your order details and status will reflect the cancellation.
Coupons or deals applied to canceled orders will be immediately released back to your account and remain clipped to use for a different transaction.
Your financial institution may keep a hold for the estimated amount of the order for three to seven business days. Please contact them if it is not removed after seven days.
Your “DG Pickup Complete” email and the order details under your Order History in the DG App and on DG.com can be used as your receipt to initiate a return.
Please see a sales associate at the store where you placed your DG Pickup order to begin the return process.
Learn more about our complete Return Policy here.
Please sign in to check your order status in the Order History section of your account or follow the link in your email for guest checkout.
Wait to pick up your order until you receive confirmation that it is ready.
Shipping
Shipping is offered to the 48 contiguous United States and Alaska.
International shipping (including Puerto Rico and Guam) is not offered at this time.
Orders are shipped within 1-2 business days upon receipt. Multiple FedEx shipping service levels are available (transit times and cost will vary by selection).
Choose between 3 different FedEx shipping service levels (costs will vary).
FedEx Economy Ground (Arrives in 5-10 business days)
FedEx 3-Day (Arrives 3-5 business days)
FedEx Overnight (Arrives 1-3 business days)
Transit times will vary according to the shipping method you select during checkout and the location of your shipping address.
Shipping costs will vary according to the cubic dimensions of your order, the location of your shipping address, and the shipping method selected.
Your specific shipping charges will update during checkout prior to the completion of your order.
Dollar General accepts all major credit and debit cards for shipping orders.
You will not be billed for items purchased with a credit card until the items have shipped. You may be billed for items purchased with a debit or bank card immediately upon order confirmation.
You can store up to 3 shipping addresses in your Dollar General account for your convenience. If you want to add another, delete or update one of the current addresses.
Restrictions
- Shipping is only available to the 48 contiguous United States and Alaska.
- International shipping (including Puerto Rico and Guam) is not offered at this time.
- Some items are not eligible for shipping.
- Once you place your order you will not be able to make any changes to it including adding or removing items or changing shipping method.
You may cancel your order within 30 minutes of placing it. Your order details page, accessible from your confirmation email or your account for signed in customers, will have a “Cancel order” button if this option is still available.
If your order details page does not have a “Cancel order” button, you have missed the cancellation window and you cannot cancel your order.
Please contact Customer Care for further assistance after this window.
If you receive a damaged or defective item, contact Customer Care right away.
Please be prepared to supply the order number and item number from your original confirmation e-mail, as well as your e-mail address and phone number.
Dollar General will make every reasonable effort to assist you with your return.
If you are not satisfied with an unused item, you may return it within 30 days of purchase We do not accept returns of food or hazmat items.
Return postage will be the responsibility of the customer..
Return process:
- Contact our Customer Care for a return address and authorization number. All returns will require a return authorization number.
- Pack the item(s) securely in the original product packaging, if possible. Include all paperwork, parts, and accessories. All items must be returned in good condition, to ensure credit.
- You must include the return form or bottom portion of the original packing slip. Be certain to save copies for your records.
- Be sure your order number, billing name, and address are included with the item(s).
- Remove, completely cover, or mark through any other shipping labels.
- Securely attach the full return label to the largest side of the package. Do not alter the label.
- Send your return.
- Keep the Return Tracking Number for your return package to monitor delivery status.
Important considerations:
- All return shipping charges must be prepaid. We will not accept C.O.D. or third-party billing for returned merchandise.
- You can expect a refund in the same form of payment originally used for the purchase or a Dollar General gift card, within 30 days of Dollar General receiving the returned order
- Your refund will include the cost of the item, plus any applicable sales tax.
- Shipping costs are non-refundable.
- You will be refunded the return shipping cost if the return is a result of a manufacturing defect or shipping error.
- Items shipped to you may not be returned to a retail store.
- Items purchased at a store must be returned to that store.
Tracking numbers, when applicable, are assigned to packages immediately and appear in your order details when your order is ready to be shipped. However, it may take up to 48 hours before the package is checked into the carrier's tracking system for you to track your order.
Tracking availability varies depending on the type of item you purchased, the shipping method you selected during Checkout, and the carrier that is delivering your item(s).
Tracking information is accessible from your order details when it becomes available. Follow the link in your confirmation email for guest orders or sign into your Dollar General account to access your order details from your order history.
Occasionally, orders are delivered via a carrier that does not offer the ability to track a package. In these rare instances, your order details will not offer tracking information but will still offer order status and other details.
DG Auto Deliver
Dollar General has temporarily paused the DG AutoDeliver program. If you had an item scheduled for DG AutoDeliver, that subscription has been cancelled.
Same Day Delivery
Dollar General has partnered with DoorDash to offer same-day delivery Download DoorDash or visit DoorDash.com, and search for Dollar General to get started.
All questions about your same-day delivery order with DoorDash should be directed to DoorDash customer support. Dollar General customer support and Dollar General Stores are unable to manage any DoorDash order questions, issues, or returns.
DoorDash accepts major credit and debit cards, PayPal, Venmo, DoorDash gift cards, and DoorDash credits for payment.
DoorDash does not accept Dollar General gift cards or SNAP/EBT for payment.
Delivery fees apply and vary. Please visit DoorDash.com or the DoorDash app for details.
- Same-day delivery is a service provided by DoorDash. All orders are managed by DoorDash, not Dollar General.
- Same-day delivery purchases will not show in your Dollar General order history and you will not receive an in-store receipt from Dollar General. DoorDash will provide a digital receipt.
- Some items are not eligible for same-day delivery.
- Coupons and other deals cannot be used for same-day delivery orders.
- Same-day delivery orders are not eligible for tax-exemption.
- DoorDash does not accept SNAP/EBT as a form of payment.
- DoorDash does not accept Dollar General gift cards as a form of payment.
- Once you place your order, you will not be able to add or remove items.
Please visit DoorDash for complete information.
DoorDash will do their best to deliver all the items and quantities you’ve requested.
If they can’t find an item or the store is out of stock, the dasher may reach out to you via call or text to offer a substitution if one is available. You will be charged the retail price of the substitute item and not the retail price of the original item.
If the quantity of an item you requested is not available, for example you requested 3 Cokes and there are only 2, DoorDash will deliver the available quantity and refund you the difference at the end of delivery.
You may cancel your order before it gets delivered. Your eligibility for a refund or credits may depend on the status of the order (e.g., whether Dollar General has confirmed the order, whether a Dasher has been assigned).
Decisions to provide any refunds or credits are in DoorDash's sole discretion and are subject to the DoorDash Consumer Terms & Conditions.
Visit DoorDash and select “Help” to begin a cancellation.
Any returns, damaged merchandise, or issues with your order should be directed to DoorDash customer support. Dollar General Stores cannot accept a DoorDash receipt for returns or exchanges.
Please visit DoorDash to sign in and track your order.
Coupons & Deals
When you shop in store, scan eligible physical coupons or enter your phone number to apply digital coupon at the register.
When you order DG Pickup, eligible clipped digital coupons will be automatically applied to your order. We only accept digital coupons for DG Pickup orders.
We do not accept coupons for same-day delivery or shipping at this time.
All coupons on DG.com and in the mobile app are digital coupons. Once clipped, digital coupons are saved to your account for use at the register and on DG Pickup orders.
You must have a Dollar General account and sign in to access digital coupons.
The phone number associated with your account is your Dollar General digital ID.
How to use digital coupons:
- Sign into your account at DG.com or on the mobile app.
- Search and discover coupons with hundreds of dollars in savings.
- Add coupons.
- Eligible coupons will automatically be applied to your cart for DG Pickup orders.
- Enter your phone number at the register to apply digital coupons to your in- store purchases.
Dollar General stores accept manufacturer, DG store, and DG digital coupons.
A manufacturer coupon is an offer that is specific to a particular national brand, such as Tide, Coca Cola, or Kraft. A DG store coupon is labeled “Dollar General” in the coupon gallery.
Applicable coupons come from a variety of sources, including, but not limited to DG.com, Dollar General mobile app, newspapers, magazines, print-at home (internet), direct mail, product packaging, DG produced text and in-store coupon boxes.
DG Pickup orders only support digital coupons and deals.
We do not accept coupons for same-day delivery or shipping at this time.
For more details, please view our complete Coupon Policy.
As of September 2020, Dollar General has revised our Coupon Policy.
Dollar General WILL ACCEPT coupons that meet the following requirements:
- Must be original. Photocopies are not accepted.
- Must have a scannable barcode or a valid Dollar General promotion code that can be scanned by a DG store associate
- Must have a visible and a valid expiration date
- Can be redeemed only for items sold at Dollar General, and can be redeemed only for the exact same item (package weight, size, etc.) unless otherwise specified
- Limit of 5 identical coupons per household per day, if no limit specified on coupon
- Coupons for free items are only accepted if a purchase is required to get one free. A Dollar General Coupon offer will always have a purchase requirement with free item offers.
- A maximum of two coupons will be allowed per item. To do this, one coupon must be a Manufacturer Coupon and the second coupon must be a Dollar General Coupon. This is allowable as long as neither coupon states that it is not valid with other coupons.
- Printed on valid Dollar General receipt tape paper
Coupons Stacking IS ALLOWED in certain situations:
- Only one Manufacturer Coupon and one Dollar General Coupon can be used per item in a transaction. Stacking of 2 or more Manufacturer Coupons per item is not allowed.
- The stacking of 2 or more Dollar General Coupons in a transaction is allowed unless otherwise noted on the coupon or associated promotional art.
- Unless labeled a DG Store Coupon in the Digital Coupon Gallery, DG Digital Coupons are Manufacturer Coupons. Manufacturer DG Digital Coupons cannot be combined with any other type of Manufacturer coupon on the same item in a single transaction.
- If there is a conflict between a DG Digital Coupon and a Paper Coupon for the same item, the first one applied will be counted toward the transaction and the other will not, regardless of value.
Coupon Overages:
- Dollar General accepts coupons that have a face value that exceeds the price of the item to which the coupon applies. However, effective as of the most recent update to this policy, the discount received by the customer may not exceed the total pre-tax selling price (after all other discounts) of the item to which the coupon applies.
- Dollar General is in the process of converting its point of sale systems to a new platform that better supports this policy. Until that process is complete, customers in some stores may receive the full face value of a coupon even when it exceeds the pre-tax selling price of the applicable item.
- In such instances, the difference between the face value of the coupon and the pre-tax selling price (after all other discounts) of the item will be applied to the balance of the transaction. These coupon overages will not be given back at the end of the transaction as cash.
- Coupon overages cannot be applied to gift cards, pre-paid money cards, phone cards, alcohol, or tobacco.
- Other restrictions may apply.
- If you have questions regarding coupons at a specific store, please contact the store manager.
Dollar General will NOT accept coupons that are as follows:
- From other retailers
- Expired
- Photocopies
- Screenshots
- Pictures of any kind
- Internet coupons without a scannable barcode, a Dollar General promotion code, or a visible and valid expiration date.
- For "free" items that do not contain a purchase requirement (i.e., buy one get one free is acceptable)
- Manufacturer coupons that do not have a "remit to:" address on the coupon.
Please Note:
- All coupon offers are available only while quantities last.
- Dollar General does not match competitor Ad prices.
- Dollar General does not double or multiply the value of coupons.
- Transactions cannot be broken up to avoid coupon stacking restrictions.
- Only one Dollar General Digital Coupon Account per person.
- In all situations, Dollar General reserves the right to:
- Limit purchase quantities to typical retail purchase quantities and to exclude resellers/dealers.
- Not accept coupons over a certain dollar amount, as well as above a certain threshold as it relates to the total transaction.
- Remove any coupon or offer for any reason, including both manufacturer coupons and store discounts.
There are a few reasons why your coupon might not apply to your order including:
- The coupon is not clipped to your account
- The item description does not meet the offer requirements
- The coupon is expired
Be sure to avoid using two of the same type of coupons per item. For example, a paper manufacturer coupon and a digital manufacturer coupon are both manufacturer coupons and cannot be stacked.
Please review the Coupon Policy and check your saved deals in your account to determine if your coupon should have been applicable. If you believe it should have applied, please contact us and we'll research this for you as soon as possible.
- When you’ve received or earned DG Cash, your balance will appear here
- Redeem your earned cash in-store by scanning the code in your wallet - you can tell the cashier the amount.
Check your Digital Wallet for all your cash back activity and to spend your DG Cash
Return Policy
If you are not satisfied with an item that you have purchased, you may return it within 30 days. Include all paperwork, parts, and accessories. All items must be returned in good condition, to ensure credit.
Shipped items cannot be returned to a retail store.
Items purchased at a retail store cannot be returned by shipping.
Same-day delivery with DoorDash orders must be managed by DoorDash. You cannot return a DoorDash delivery to a retail store.
Bring your item(s) and receipt to the store where you made the purchase and see a sales associate to begin the return process.
For DG Pickup orders, your “DG Pickup Complete” email and the order details under your Order History in the DG App and on DG.com can be used as your receipt.
Returns with receipt— Digital or Register Refunds with a receipt for merchandise in the original packaging are always given within 90 days of purchase.
Select seasonal merchandise may only be exchanged for identical items.
Opened Electronic Merchandise like CDs, DVDs & Software will be exchanged for identical titles.
Customer refunds or exchanges on Tobacco Products are not allowed under any circumstances.
All Alcoholic Beverages that are returned must be accompanied by the receipt of purchase. Only refunds will be given for Alcoholic Beverages. Exchanges are not permitted. The refund must take place at the store where the Alcoholic Beverage was purchased.
Customer refunds on Propane Cylinders are not allowed. Exchanges will be made for defective Propane Cylinders only.
Returns without receipt— Merchandise returned without a receipt will be exchanged for merchandise of equal value or a Gift Card of equal value.
EBT/SNAP eligible items must be returned in accordance to USDA regulations.
If you are not satisfied with an unused item, you may return it within 30 days of purchase. We do not accept returns of food or hazmat items.
Return postage will be the responsibility of the
Return process:
- Contact our Customer Care for a return address and authorization number. All returns will require a return authorization number.
- Pack the item(s) securely in the original product packaging, if possible. Include all paperwork, parts, and accessories. All items must be returned in good condition, to ensure credit.
- You must include the return form or bottom portion of the original packing slip. Be certain to save copies for your records.
- Be sure your order number, billing name, and address are included with the item(s).
- Remove, completely cover, or mark through any other shipping labels.
- Securely attach the full return label to the largest side of the package. Do not alter the label.
- Send your return.
- Keep the Return Tracking Number for your return package to monitor delivery status.
Important considerations:
- All return shipping charges must be prepaid. We will not accept C.O.D. or third-party billing for returned merchandise.
- You can expect a refund in the same form of payment originally used for the purchase or a Dollar General gift card, within 30 days of Dollar General receiving the returned order.
- Your refund will include the cost of the item, plus any applicable sales tax.
- Shipping costs are non-refundable.
- You will be refunded the return shipping cost if the return is a result of a manufacturing defect or shipping error.
- Items shipped to you may not be returned to a retail store.
- Items purchased at a store must be returned to that store.
Returns, damaged merchandise, or issues with your order should be directed to DoorDash customer support. Dollar General Stores cannot accept a DoorDash receipt for returns or exchanges.
Contact Us
- Store Locations
- Coupon Policy
- Product Information
- Store Experience Survey (receipt required)
- Safety Data Sheets
- Your Online Order
- Shipping
- Online Payment
- Returning Online Purchases
- Safety, Security, and Privacy
- Track my Order
- DG AutoDeliver
- DG Digital Account
- DG mobile App
- DG Digital Coupons
- DG Pickup
- Cart Calculator
- DGGO
- Sezzle
Same Day Delivery
DG Delivery is a fast and convenient way to get the items you need without having to go to the store. Add products, apply deals, pay online and enjoy the convenience of your order being delivered to your home or office.
Available from our website or mobile app for an easy contactless delivery experience.
- Select your store, choose Delivery, and provide your address
- Build your cart, opt in to substitutions, and select your Delivery timeframe
- Provide your contact info and delivery instructions, add payment and select a tip amount, then place your order
- Sit back and let us handle the rest! We’ll shop your order, communicate with you on substitutions, and deliver everything right to your door!
DG Delivery is a fee based service.
Dollar General accepts all major credit and debit cards for DG Pickup orders.
When you check out, we submit the estimated total amount of your order to your financial institution which reserves the amount necessary to complete the transaction.
If we are able to fulfill all the items in your order, without any changes, your final total will be the same as your estimated total.
If we are unable to fulfill all the items in your order, or substitute items with your permission, your final total amount will be different from your original estimated total.
If the final order purchase amount is different from the original order purchase amount, this information will be shown on your order ready email and in your order history.
- Some items are not eligible for DG Delivery.
- Your order total is estimated until we pack it up and may change.
- Some items may become unavailable and removed from your order, or substituted with your permission, which would change your final order total.
- We currently do not accept SNAP/EBT and gift cards for DG Delivery orders.
- We only accept digital coupons for DG Delivery orders.
- Once you place your order you will not be able to make any changes to it including adding or removing items, changing store location, or delivery time and date.
- You may cancel your order up to the time a driver is assigned. After that, you cannot cancel your DG Delivery order.
- Dollar General will cancel your order if we are unable to fulfill it satisfactorily or we are unable to delivery your order after leaving the store.
Unfortunately, an item you’ve ordered may occasionally become unavailable, but many products have an eligible alternative that we can substitute.
All items ordered for delivery will default to Allow Substitutions. Should there be an item you do not wish to be substituted, just uncheck the Allow Substitutions box next to that item when prompted.
You will need to provide a valid mobile number and email so our delivery team can advise you of available substitute items when your order is processed in store.
Substituted items may not be eligible for discounts and offers that were applicable to the original items in your DG Delivery order. You will be charged the retail price of the substituted item and not the retail price of the original item in your DG Delivery order.
Doordash is our exclusive partner (remove extra “partner”) delivery partner so substution texts will be coming from the assigned dasher.
Your order may change if items become unavailable and are removed or are substituted with your permission.
If items are removed or substituted, your order details including item quantity and specifications, coupons and deals applied, and final purchase total will be updated and sent to your email as well as available in your account for signed in customers.
As soon as possible after your delivery arrives, verify that all the items you expect to be delivered are included with your order.
Please call (edit to “contact”) our customer service team if there are missing or unexpected items in your order that do not match your final order details confirmation.
Our goal is to deliver your order in your scheduled timeframe.
You will receive electronic communications throughout the fulfillment process.
Be prepared to interact with your shopper/driver if you allowed substitutions.
If we didn’t get something right with your delivered order, we’re here to help resolve the issue. We offer three options to process your refund.
1. Self-Service: Click the Need help with your order? link on your order details page to process a self-service refund. Restrictions and limitations apply.
2. Assisted Return: Contact our Customer Care team
3. In-Store Return: Using the barcode on your order details page as your receipt, return any unused items to the store. This can be found under your Order History or in your DG Delivery Complete email.
Visit our Help Center on DG.com or in the DG App to learn more about our complete Return Policy.
Your order can be canceled either by you or by Dollar General.
You may cancel your DG Delivery order up to the time a driver is assigned. Your order details page, accessible from your confirmation email or your account for signed in customers, will have a “Cancel order” button if this option is still available.
If your order details page does not have a “Cancel order” button, you have missed the cancellation window and you cannot cancel your DG Delivery order.
Dollar General will cancel your order if we are unable to fulfill it satisfactorily.
In all cases, your order details and status will reflect the cancellation.
Coupons or deals applied to canceled orders will be immediately released back to your account and remain clipped to use for a different transaction.
Your financial institution may keep a hold for the estimated amount of the order for three to seven business days. Please contact them if it is not removed after seven days.
Please sign in to check your order status in the Order History section of your account or follow the link in your email for guest checkout.
