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    Welcome to Dollar General Store Customer Support


    At Dollar General, we value your opinion. As part of our continuing mission of serving others, we hope to provide you with useful information about us and our stores. Please use the links below to get information on a specific topic or visit our full list of frequently asked questions.


    FAQ

    What are your store hours and is there a Dollar General store near me?
    Current store hours and locations may be found online using DG’s Store Locator or through the DG mobile app.

    Who do I contact about a returned check? 
    For information about returned checks, you may visit  www.askcertegy.com or contact Certegy at 866-407-6946.

    What is Dollar General’s coupon policy?
    Dollar General is pleased to accept manufacturer and DG store coupons, as well as those through our DG Digital Coupon program, on applicable products. These coupons come from a variety of sources, including, but not limited to digital, newspapers, magazines, print-at-home (internet), direct mail, product packaging, DG produced text and in-store coupon boxes. For more details, select the Coupon Policy tab.

    How can I learn about current job openings with Dollar General? 
    Anyone interested in joining Dollar General as an employee can search and may apply for available positions online at www.dollargeneral.com/careers.

    Where can I find Safety Data Sheets (SDS) for merchandise sold by Dollar General?
    Please visit our Safety Data Sheets page for more information.

    Who should I contact regarding a request for a donation from Dollar General? 
    For donation requests, please submit your request to donations@dollargeneral.com. All donation requests should include a formal request letter on the nonprofit organization’s letterhead and include the organization’s nine-digit Employer Identification Number (EIN).

    Where can I find information regarding literacy grants or programs? 
    Information on Dollar General Literacy Foundation grants and programs is available online at www.dgliteracy.org.

    I have a recommendation for a potential Dollar General store location in my area. What are the criteria for a new store?
    We continue to evaluate potential locations where we can meet our customers’ price, value, and selection needs. To recommend where we can provide customers and communities with value and convenience, please reach out to a member of our Real Estate team or email dgpr@dollargeneral.com with more information on your recommendation.

    Can I purchase Dollar General gift cards in bulk? 
    Yes!  To order Dollar General gift cards in bulk or for additional information, please contact our DG Charged Sales team via email at dgchargedsales@dollargeneral.com or call 877-797-2959.

    I would like to be an affiliate with Dollar General and sell your products.  How can I do that? 
    For information about becoming an affiliate with Dollar General, please click here for more information

    I would like to be a vendor with Dollar General and sell my product to you.  How can I do that?
    At Dollar General, we continue to look to partner with potential new vendors as part of our continuous efforts to provide relevant products to our customers. Learn more about how to work with DG by clicking here.

    Can I get cash back at your store when I make a purchase? 
    For debit card transactions in stores, Dollar General is pleased to offer the option to receive cash back. There is a convenience fee for this feature, and you can either accept or decline on the pin pad to proceed with the transaction.

    How can I obtain a copy of my receipt for business purposes? 
    To obtain a copy of your transaction for business purposes, please complete this form and include all of the following: 

    Store location/address
    Date of purchase
    Purchase amount (if known)
    Method of payment (cash, check, card)
    Last four digits of the card (if a card was used)

    How does Dollar General serve our communities?  
    Since our founding in 1939, Dollar General has been committed to our mission of Serving Others. To learn more about how Dollar General lives that mission, please click here.

    How do I apply for tax exemption with Dollar General?  
    To apply for tax exemption with Dollar General, please click here.

    How do I apply for an organizational account at Dollar General? 
    To apply for an organizational account, please click here. 

    Dollar General provides Safety Data Sheets (SDS) on certain products that may be hazardous if not used properly. SDS information is available online by clicking here. There may not be an SDS available on certain products that are exempt from the OSHA right-to-know rules, such as cosmetics, hair care products, personal care products, over-the-counter medications, food items and items widely known to be non-hazardous. While an SDS will outline specific hazards, as well as steps to protect the user from these potential hazards, the product labels should be read, the product should be used as intended and all warnings should be followed to prevent injury or damage.

    Dollar General SDS/Ingredient Information
    California Transparency

    At Dollar General, we are pleased to accept both Manufacturers’ Coupons and Dollar General Store Coupons at any of our retail store locations. These coupons can be original paper coupons, valid print-at-home coupons, and/or Dollar General Digital Coupons (found at www.DollarGeneral.com/coupons or on the Dollar General App).

    As of September 2020, Dollar General has revised our Coupon Policy. The updated Coupon Policy can be found below.

    Dollar General WILL ACCEPT coupons that meet the requirements below:

    • Must be original. Photocopies are not accepted.
    • Must have a scannable barcode or a valid Dollar General promotion code that can be scanned by a DG store associate
    • Must have a visible and a valid expiration date
    • Can be redeemed only for items sold at Dollar General, and can be redeemed only for the exact same item (package weight, size, etc.) unless otherwise specified
    • Limit of 5 identical coupons per household per day, if no limit specified on coupon
    • Coupons for free items are only accepted if a purchase is required to get one free. A Dollar General Coupon offer will always have a purchase requirement with free item offers.
    • A maximum of two coupons will be allowed per item. To do this, one coupon must be a Manufacturer Coupon and the second
      coupon must be a Dollar General Coupon. This is allowable as long as neither coupon states that it is not valid with other coupons.
    • Printed on valid Dollar General receipt tape paper

    Coupons Stacking IS ALLOWED in certain situations:

    • Only one Manufacturer Coupon and one Dollar General Coupon can be used per item in a transaction. Stacking of 2 or more Manufacturer Coupons per item is not allowed.
    • The stacking of 2 or more Dollar General Coupons in a transaction is allowed unless otherwise noted on the coupon or associated promotional art.
    • Unless labeled a DG Store Coupon in the Digital Coupon Gallery, DG Digital Coupons are Manufacturer Coupons. Manufacturer DG Digital Coupons cannot be combined with any other type of Manufacturer coupon on the same item in a single transaction.
    • If there is a conflict between a DG Digital Coupon and a Paper Coupon for the same item, the first one applied will be counted toward the transaction and the other will not, regardless of value.

    Coupon Overages:

    • Dollar General accepts coupons that have a face value that exceeds the price of the item to which the coupon applies. However, effective as of the most recent update to this policy, the discount received by the customer may not exceed the total pre-tax selling price (after all other discounts) of the item to which the coupon applies.
    • Dollar General is in the process of converting its point of sale systems to a new platform that better supports this policy. Until that process is complete, customers in some stores may receive the full face value of a coupon even when it exceeds the pre-tax selling price of the applicable item.
    • In such instances, the difference between the face value of the coupon and the pre-tax selling price (after all other discounts) of the item will be applied to the balance of the transaction. These coupon overages will not be given back at the end of the transaction as cash. 
    • Coupon overages cannot be applied to gift cards, pre-paid money cards, phone cards, alcohol, or tobacco. 
    • Other restrictions may apply.
    • If you have questions regarding coupons at a specific store, please contact the store manager or get in touch with us here.

    Dollar General will NOT accept coupons that are as follows:

    • From other retailers
    • Expired
    • Photocopies
    • Screenshots
    • Pictures of any kind
    • Internet coupons without a scannable barcode, a Dollar General promotion code, or a visible and valid expiration date.
    • For "free" items that do not contain a purchase requirement (i.e., buy one get one free is acceptable)
    • Manufacturer coupons that do not have a "remit to:" address on the coupon.

    Please Note:

    • All coupon offers available only while quantities last.
    • Dollar General does not match competitor Ad prices.
    • Dollar General does not double or multiply the value of coupons.
    • Transactions cannot be broken up to avoid coupon stacking restrictions.
    • Only one Dollar General Digital Coupon Account per person.
    • In all situations, Dollar General reserves the right to:

    Limit purchase quantities to typical retail purchase quantities and to exclude resellers/dealers.
    Not accept coupons over a certain dollar amount, as well as above a certain threshold as it relates to the total transaction.
    Remove any coupon or offer for any reason, including both manufacturer coupons and store discounts.


    Thank you for your business and for shopping Dollar General!