Welcome to Dollar General Online Shopping Customer Support Area.
Here you will find the answers to your questions about shopping this site, your order, payment options and more. Select from the categories on the left for more information.
We want you to be fully satisfied with every item that you purchase from www.dollargeneral.com. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling, and other charges.
The item must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to ensure credit.
Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.
The shipping cost displayed for an individual item reflects what you can expect to pay if the item ships alone. Your actual shipping and handling cost will automatically compute on the Shipping Options page of checkout.
You will not be billed for items purchased with a credit card until the items have shipped. You may be billed for items purchased with a debit or bank card immediately upon order confirmation.
Please call a Customer Support Representative at 877-463-1553 if you have any questions.
After you place your order, you will receive e-mail updates about your order status. Keep these e-mails accessible for your records. Below are examples of e-mails you might receive:
This e-mail confirms that we have received your order. The order number will be included.
This e-mail informs you that an item from your order is not available for immediate shipment and will ship when it becomes available. You will not be billed for items purchased with a credit card until the items have shipped. You may be billed for items purchased with a debit or bank card immediately upon order confirmation. When the item is available to ship, you will receive another e-mail with the order number.
This e-mail confirms that some or all of your order has shipped. You may receive multiple Shipment Confirmation e-mails if items are shipped separately. The arrival time of your items depends on the designated shipping method and your shipping location.
Important notice about your order.
This email offers important information about your order, such as: difficulty in processing your order, inability to ship to the address provided, existence of a duplicate order, and cancellation of order. If you receive one of these emails, please call a Customer Support Representative immediately at 877-463-1553 so the problem can be addressed.
Credit cards accepted:
Other forms of payment:
We do not currently accept:
Important information about payment:
DG AutoDeliver is the most convenient way to get the products you need at a low price. We automatically send you your favorite items based on the frequency you select during checkout. The program is easy to use and customizable, so you can make changes online whenever you need. Just tell us how often you want your products and we'll take it from there. With each recurring order, you save 5% off the regular retail price.
You always have complete control over your DG AutoDeliver orders, and we send an email reminder ten days before each order ships. You can change your delivery frequency, next order date or quantity anytime by visiting 'Manage Subscriptions' located within the account section of dollargeneral.com. Changes to orders can be made anytime within 24 hours of the next scheduled shipment date, and you can cancel at any time.
Dollargeneral.com uses the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure.
Secure Shopping Guarantee has been established for every transaction made with www.dollargeneral.com. If any unauthorized charges were to appear on your credit card as a result of shopping with www.dollargeneral.com, you must notify your credit card provider in accordance with its reporting rules and procedures.