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    Welcome to Dollar General Online Customer Support


    We want you to be fully satisfied with every item that you purchase from www.dollargeneral.com. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling, and other charges.

    The item must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to ensure credit.


    Returns

    We want you to be fully satisfied with every item that you purchase from www.dollargeneral.com. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling, and other charges.

    The item must be returned in good condition, in original boxes (whenever possible), and with all paperwork, parts and accessories to ensure credit.

     

    Read more about Returns

    Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States.

    The shipping cost displayed for an individual item reflects what you can expect to pay if the item ships alone. Your actual shipping and handling cost will automatically compute on the Shipping Options page of checkout.

    You will not be billed for items purchased with a credit card until the items have shipped. You may be billed for items purchased with a debit or bank card immediately upon order confirmation.

    Please call a Customer Support Representative at 877-463-1553 if you have any questions.

     

    Read more on Shipping

    After you place your order, you will receive e-mail updates about your order status. Keep these e-mails accessible for your records. Below are examples of e-mails you might receive:

    Order Confirmation.

    This e-mail confirms that we have received your order. The order number will be included.

    Backorder Notice.

    This e-mail informs you that an item from your order is not available for immediate shipment and will ship when it becomes available. You will not be billed for items purchased with a credit card until the items have shipped. You may be billed for items purchased with a debit or bank card immediately upon order confirmation. When the item is available to ship, you will receive another e-mail with the order number.

    Shipment Confirmation.

    This e-mail confirms that some or all of your order has shipped. You may receive multiple Shipment Confirmation e-mails if items are shipped separately. The arrival time of your items depends on the designated shipping method and your shipping location.

    Important notice about your order.

    This email offers important information about your order, such as: difficulty in processing your order, inability to ship to the address provided, existence of a duplicate order, and cancellation of order. If you receive one of these emails, please call a Customer Support Representative immediately at 877-463-1553 so the problem can be addressed.

     

    Read more on Your Order

    Credit cards accepted:

    American Express
    Discover
    MasterCard
    Visa

    Other forms of payment:

    PayPal

    We do not currently accept:

    CODs
    Layaway plans

    Important information about payment:

    • Credit Cards are not charged until order items are shipped.
    • Debit and Bank Check Cards may be charged immediately upon order.
    • For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
     

    DG AutoDeliver is the most convenient way to get the products you need at a low price. We automatically send you your favorite items based on the frequency you select during checkout. The program is easy to use and customizable, so you can make changes online whenever you need. Just tell us how often you want your products and we'll take it from there. With each recurring order, you save 5% off the regular retail price.

    You always have complete control over your DG AutoDeliver orders, and we send an email reminder ten days before each order ships. You can change your delivery frequency, next order date or quantity anytime by visiting 'Manage Subscriptions' located within the account section of dollargeneral.com. Changes to orders can be made anytime within 24 hours of the next scheduled shipment date, and you can cancel at any time.

     

    Read more on AutoDeliver Program 

    Opening an online shopping account on www.dollargeneral.com is easy. To register your information, simply click My Account or follow the prompts when placing an online order. Opening an account offers you a safe and convenient way to shop, track your shipments, and receive e-mails about your order. www.dollargeneral.com values your privacy. Please refer to our Privacy Policy for more information.

    Account Benefits

    • Enjoy the advantages of your online shopping user account at www.dollargeneral.com:
    • Shopping List. Save a list of your favorite items in your own personal Shopping List.
    • News & Exclusive Offers. Sign up to receive e-mail updates on special promotions, sales alerts, new product announcements, gift ideas, and more!
    • Order History. Receive important information regarding the status and tracking of your online order up to the moment it arrives.
    • Faster and Easier Checkout. Configure your billing and shipping information to make online checkouts a breeze.
     

    Dollargeneral.com uses the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure.

    Secure Shopping Guarantee has been established for every transaction made with www.dollargeneral.com. If any unauthorized charges were to appear on your credit card as a result of shopping with www.dollargeneral.com, you must notify your credit card provider in accordance with its reporting rules and procedures.

    Terms and Conditions

    Privacy Policy