The California Transparency in Supply Chains Act of 2010 (SB657) became effective in early 2012. This law requires large manufacturers and retailers to disclose their efforts to eradicate slavery and human trafficking within their supply chains. The purpose of the law is to educate consumers so that they can make informed decisions and purchase goods from companies that responsibly manage their supply chain. Dollar General’s Mission is Serving Others, and our mission of Serving Others goes beyond the way we treat our customers. Our corporate culture and mission are the reasons we have conducted independent third party supply chain audits of foreign factories that we use for a more than a decade. Our audit procedures are routinely reviewed and updated to remain current with emerging market conditions. Our current factory audit is much different from the audit that we conducted years ago.
Verification:
Dollar General does not own or have financial interest in any factories, nor are we a top 3 customer for the majority of the factories that we use. We have a robust audit program that is designed to identify, and eliminate from our supply chain, any factories that do not meet our ethical standards, such as violations of our policy against the use of child or forced labor. We use a continuous improvement model with factories that are willing to make needed improvements. Dollar General works with industry organizations and experts to benchmark our program and address evolving issues. As a result we continuously update our program and develop tools to identify cases of forced or child labor, physical or sexual abuse and harassment.
Auditing:
All facilities producing direct import merchandise for Dollar General are audited by an independent third party auditing firm at least annually. We use a combination of announced and unannounced audits plus surveillance audits are used as needed We chose third party audit companies with the reputation of having experienced auditors who are experts in identifying false records, conducting worker interviews and otherwise detecting violations of our ethical standards. The findings of the audit may result in the relationship with the supplier being severed and no product accepted, such as in the case of a facility that uses child or forced labor. In other cases a factory may be suspended for a period of time for failing to make needed improvements in a timely manner.
Certification:
Suppliers must sign the Dollar General Supplier Agreement and agree to abide by our Code of Conduct as well as our Corporate Sociability Standards. Those standards require that the products provided to Dollar General will be manufactured only in accordance with our social accountability standards, including but not limited to:
The vendor is required by the Terms and Conditions on the Purchase Order to warrant that the product is not produced or packaged with the use of child or forced labor, or in violation of any other human rights.
Accountability:
All employees and suppliers are governed by the Dollar General Code of Business Conduct and Ethics. Signing the Code of Business Conduct and Ethics is one of the requirements for employment at Dollar General. Violations of the Code can result in discipline or loss of employment. Supplier or factory allegations are investigated, and Dollar General reserves the right to terminate the relationship with any supplier or factory that violates our Code. Dollar General maintains a vendor manual for suppliers which calls out that we have Zero Tolerance for the use of Child Labor (workers must be at least sixteen years of age) or Forced labor (all types of forced labor to include prison, bonded, and indentured.) We reserve the right to visit at any time all facilities used in the production of goods for the corporation.
Training:
Dollar General conducts training for employees with supply chain responsibilities, to increase their understanding of how to recognize signs of ethical violations in the supply chain. Members of our compliance department review any identified factory issues with management and the merchants to keep them updated on how to interpret audit results and auditor comments. In addition we visit and work closely with our overseas offices to ensure a consistent message and complete understanding of our requirements. We educate about the risks in certain countries and product categories, using the US Department of Labor’s List of Goods Produced by Child Labor or Forced Labor.
Version 2.0
How Delivery works
Scheduling
To ensure we deliver your order at a time that is best for your schedule, you will be asked to select your desired delivery time from our three available options.
ASAP: Arrives within 1 hour of placing order, additional fee applies
Soon: Arrives within 2 hours of placing order
Later: Schedule for the same day or next day
Fees
Delivery fees are based on the size of the order placed.
Basket Level | Fee |
---|---|
$14.99 and below | $7.99 |
$15.00 - $29.99 | $4.99 |
$30.00 and above | $2.99 |
ASAP (in addition to basket level fee) | up to $1.00 |
Delivery fees are non-refundable and are not adjustable should the order size change due to out of stocks, substitutions, or refunds and returns.
Delivering
Upon order confirmation, a shopper is assigned to align with your selected delivery time. You will receive a series of texts and/or emails to keep you posted on your order progress and delivery arrival.
Canceling
After placing your order, you will have up until a shopper is assigned to cancel your order. Your order details page, accessible from your confirmation email or your account for signed in customers, will have a "Cancel order" button if this option is still available. You will not be able to modify your order after placement.
Substitutions
Unfortunately, an item you have ordered may occasionally become unavailable, but many products have an eligible alternative that we can substitute.
All items ordered for delivery will default to "Allow Substitutions." Should there be an item you do not wish to be substituted, just uncheck the Allow Substitutions box next to that item when prompted.
You will need to provide a valid mobile number and email so our delivery team can advise you of available substitute items when your order is processed in store.
Substituted items may not be eligible for discounts and offers that were applicable to the original items in your DG Delivery order. You will be charged the retail price of the substituted item and not the retail price of the original item in your DG Delivery order.
Returns & Refunds
If we did not get something right with your delivered order, we are here to help.
We offer three options to process your refund.
Visit our Help Center on DG.com or in the DG App to learn more about our complete Return Policy.
Just a heads up
Digital Coupons and Cash Back offers cannot be applied to the same item at the same time.
If you are purchasing an item that is eligible for a Digital Coupon and a Cash Back offer, the Digital Coupon will be applied to the price of that item. In this case, you will not earn Cash Back.
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Changing your order type may impact availability of items already in your cart.
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We need to verify your identity. We’ll send a code to the phone number with your account.
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How do
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Delivery fee
MANUFACTURER
Time not available
You'll need to adjust the delivery time in order to place your order
Before you can place your order
Item availability has changed. Please go back to your cart to review and delete any out of stock items.
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Please edit your payment method
How Delivery works
Scheduling
To ensure we deliver your order at a time that is best for your schedule, you will be asked to select your desired delivery time from our three available options.
ASAP: Arrives within 1 hour of placing order, additional fee applies
Soon: Arrives within 2 hours of placing order
Later: Schedule for the same day or next day
Fees
Delivery fees are based on the size of the order placed.
Basket Level | Fee |
---|---|
$14.99 and below | $7.99 |
$15.00 - $29.99 | $4.99 |
$30.00 and above | $2.99 |
ASAP (in addition to basket level fee) | up to $1.00 |
Delivery fees are non-refundable and are not adjustable should the order size change due to out of stocks, substitutions, or refunds and returns.
Delivering
Upon order confirmation, a shopper is assigned to align with your selected delivery time. You will receive a series of texts and/or emails to keep you posted on your order progress and delivery arrival.
Canceling
After placing your order, you will have up until a shopper is assigned to cancel your order. Your order details page, accessible from your confirmation email or your account for signed in customers, will have a "Cancel order" button if this option is still available. You will not be able to modify your order after placement.
Substitutions
Unfortunately, an item you have ordered may occasionally become unavailable, but many products have an eligible alternative that we can substitute.
All items ordered for delivery will default to "Allow Substitutions." Should there be an item you do not wish to be substituted, just uncheck the Allow Substitutions box next to that item when prompted.
You will need to provide a valid mobile number and email so our delivery team can advise you of available substitute items when your order is processed in store.
Substituted items may not be eligible for discounts and offers that were applicable to the original items in your DG Delivery order. You will be charged the retail price of the substituted item and not the retail price of the original item in your DG Delivery order.
Returns & Refunds
If we did not get something right with your delivered order, we are here to help.
We offer three options to process your refund.
Visit our Help Center on DG.com or in the DG App to learn more about our complete Return Policy.
Just a heads up
Coupons and Cash Back can't be combined on the same item when you check out.
Don't worry, we'll always make sure you get the best deals.
You're already building a Pickup order at...
Changing your store will cancel your order, and clear your cart.
If you change to the new store, your cart type will be changed to shipping and some items may become unavailable.
Do you want to to change your store and your items to shipping or keep your current store and DG Pickup order?
Changing your order type may impact availability of items already in your cart.
Are you sure you want to delete this address?
Using this address may cause issues with your delivery. You may edit the address or use it as is.
Apologies, we cannot deliver to this address. Please change the address.
Please choose one to delete before you add another.
Would you like to checkout before changing to in-store shopping?
Please provide your date of birth and zip code so we can determine if you're eligible for this rebate.
Unfortunately, you don’t meet the location requirements for this rebate.
If you think this is a mistake, re-enter your zip code to try again.
The zip code you entered is eligible for this offer, but
does not match the zip code in your profile.
Would you like to update your profile?
We were unable to update your zip code in your profile, but you can still continue with the rebate process.
Your profile has been updated.
Please connect a PayPal account so you can receive rebate payments.
The information you entered does not match PayPal.
Please check your PayPal account and enter the correct information.
3 - 7 days after a qualified purchase, your PayPal account will be credited and you'll receive a confirmation email from coupons@email.coupons.com
Changing your order type may impact availability of items already in your cart.
Want to reserve a Pickup date & time?
Minimum cart total of $1.
Remove item from cart
Want to remember this item for later? Move it to your shopping list
Do you want to cancel this order?
We need to verify your identity. We’ll send a code to the phone number with your account.
You'll receive a phone call or SMS with the verification code, please enter the code below.
How do
coupons work?
How to use Cash Back
Delivery fee
MANUFACTURER
Time not available
You'll need to adjust the delivery time in order to place your order
Before you can place your order
Item availability has changed. Please go back to your cart to review and delete any out of stock items.
Your card is expired
Please edit your payment method
Your card is about to expire
Please edit your payment method