Customer Support

SAFETY, SECURITY & PRIVACY

SECURE SHOPPING GUARANTEE

www.dollargeneral.com uses the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure.
Secure Shopping Guarantee has been established for every transaction made with www.dollargeneral.com. If any unauthorized charges were to appear on your credit card as a result of shopping with www.dollargeneral.com, you must notify your credit card provider in accordance with its reporting rules and procedures.

TERMS AND CONDITIONS

1. General

Your use of the website at dollargeneral.com (the “Website”) and the information presented herein is governed by the following terms and conditions. The Website is provided by Dollar General Corporation (referred to herein as “Dollar General”, “we”, “our” or “us”).  Please read these Terms and Conditions carefully. These Terms and Conditions contain a Class Action Waiver in Section 26 below. BY USING THE WEBSITE, YOU AGREE TO BE BOUND BY ALL OF THESE TERMS AND CONDITIONS, WHICH INCLUDE THE PRIVACY POLICY AND ANY OTHER AGREEMENTS, POLICIES OR TERMS AND CONDITIONS INCORPORATED BY REFERENCE (COLLECTIVELY, THE “TERMS”). IF YOU ARE UNWILLING TO BE BOUND OR CANNOT COMPLY WITH THESE TERMS, YOU SHOULD NOT ACCESS THIS WEBSITE. 

2. Eligibility

By accepting these Terms through your use of the Website, you certify that you are at least 18 years of age. If you are under 18, but at least 13 years of age, you may use this Website under supervision of a parent or legal guardian who agrees to be bound by these Terms. Dollar General does not knowingly collect personal information about children under 13 years of age without prior parental consent. If we become aware that a child under the age of 13 has provided personal information to us, we will delete the information from our records.  If you are a parent or legal guardian agreeing to these Terms for the benefit of a child between the ages of 13 and 18, you are fully responsible for the child’s use of this Website, including all financial charges and legal liability that may arise out of your child’s usage of the Website.

3. Account Registration

You may be required to create an account (by submitting an email address and creating a password) to access certain services or areas of the Website.  If you create an account, you agree to provide accurate and complete information. You also agree to update your account information in the event any of your information has changed.  You may not enter or use an email address owned or controlled by another person with the intent to impersonate that person, or that is offensive, or that violates the intellectual property or other rights of any person.  Failure to comply with the terms of this paragraph shall constitute a material breach of these Terms, which may result in a rejection or immediate termination of your account. We further reserve the right to cancel, in our sole discretion, your account at any time.    

4. Account Security

Your account shall be for personal non-commercial use only. You are responsible at all times for maintaining the confidentiality of your password.  You are fully responsible for restricting access to your computer and all activities that occur under your account, whether or not you authorize such activities.  .

5. Forward-Looking Statements

Some of the information contained on this Website may express or imply our outlook, plans, intentions, objectives, financial projections, future operations or future economic performance. These, and similar statements, are forward-looking statements concerning matters that involve risks, uncertainties and other factors that may cause our actual performance to differ materially from those expressed or implied by these statements. All forward-looking information should be evaluated in the context of these risks, uncertainties and other factors. Forward-looking statements are not limited to historical fact and/or use words such as “would,” “will,” “may,” “should,” “can,” “could,” “outlook,” “opportunity,” “believe,” “anticipate,” “project,” “predict,” “plan,” “expect,” “are likely to,” “estimate,” “committed,” “objective,” “forecast,” “prospect,” “goal,” “confident,” “positioned,” “intend,” “will likely result,” “continue,” “looking ahead,” “going forward” and similar expressions about our strategies, plans, intentions or beliefs about future occurrences or results. Dollar General believes the detailed assumptions underlying these forward-looking statements are reasonable; however, any of the assumptions could be inaccurate and we cannot anticipate all factors that could affect future results, and therefore, actual results may differ materially from those projected or implied in the forward-looking statements. All forward-looking information should be evaluated in the context of these risks, uncertainties and other factors. Important factors that could cause actual results to differ materially from the expectations expressed in or implied by such forward-looking information include, but are not limited to:

  • economic conditions, including their effect on employment levels, consumer demand, disposable income, credit availability and spending patterns, inflation, commodity prices, fuel prices, interest rates, exchange rate fluctuations and the cost of goods;
  • failure to successfully execute our strategies and initiatives, including those relating to merchandising, sourcing, customer segmentation, shrink, private brand, distribution and transportation, store operations, store formats, budgeting and expense reduction, and real estate;
  • failure to open, relocate and remodel stores profitably and on schedule, as well as failure of our new store base to achieve sales and operating levels consistent with our expectations;
  • levels of inventory shrinkage;
  • effective response to competitive pressures and changes in the competitive environment and the markets where we operate;
  • our level of success in gaining and maintaining broad market acceptance of our private brands;
  • disruptions, unanticipated or unusual expenses or operational failures in our supply chain including, without limitation, a decrease in transportation capacity for overseas shipments, increases in transportation costs, work stoppages or other labor disruptions that could impede the receipt of merchandise, or delays in constructing or opening new distribution centers;
  • risks and challenges associated with sourcing merchandise from suppliers, including, but not limited to, those related to international trade;
  • unfavorable publicity or consumer perception of our products, including, but not limited to, related product liability and food safety claims;
  • the impact of changes in or noncompliance with governmental laws and regulations and developments in or outcomes of private actions, class actions, administrative proceedings, regulatory actions or other litigation;
  • natural disasters, unusual weather conditions, pandemic outbreaks, terrorist acts and geo-political events;
  • damage or interruption to our information systems or failure of technology initiatives to deliver desired or timely results;
  • ability to attract and retain qualified employees, while controlling labor costs and other labor issues;
  • our loss of key personnel, inability to hire additional qualified personnel or disruption of executive management as a result of retirements or transitions;
  • failure to successfully manage inventory balances;
  • seasonality of our business;
  • incurrence of material uninsured losses, excessive insurance costs or accident costs;
  • failure to maintain the security of information that we hold, whether as a result of a data security breach or otherwise;
  • deterioration in market conditions, including market disruptions, limited liquidity and interest rate fluctuations, or a lowering of our credit ratings;
  • new accounting guidance, or changes in the interpretation or application of existing guidance; and
  • other factors described from time to time in our filings with the SEC and in press releases and other communications.

All forward-looking statements are qualified in their entirety by these and other cautionary statements that Dollar General makes from time to time, and you are cautioned not to place undue reliance on these forward-looking statements, which speak only as of the date when made or otherwise expressly noted. Except as may be required by law, Dollar General disclaims any obligation to update or revise any forward-looking statements to reflect subsequent events, new information or future circumstances arising after the date on which the forward-looking statements were made. You are advised, however, to consult any further disclosures Dollar General may make on related subjects in our documents filed with the SEC, in press releases or in other communications. 

6. Information and Press Releases

This Website contains press releases, webcast information and other information about Dollar General. This content is provided for informational purposes only. While the information contained on this Website was believed to be accurate as of the date prepared, it may no longer be accurate or complete today. Dollar General disclaims any duty or obligation to update this information. 

7. No Offers of Securities

This Website and the information contained herein do not constitute an offer or a solicitation of an offer for the purchase or sale of any securities. None of the information contained herein is intended to be, and no such information shall be deemed to be, incorporated into any of our securities law filings. 

8. Privacy Policy

You acknowledge that any personal information that you provide through this Website will be used by Dollar General in accordance with its Privacy Policy. Please click here to view our Privacy Policy.

9. Third-Party Websites and Content

Our Website may contain display names, marks, products, pop up texts, advertisements of third parties and links to third-party websites (“Third Party Content”). This Third Party Content is provided solely as a convenience to you and not as an endorsement or adoption by us of the Third Party Content. We do not monitor and are not responsible for the Third Party Content or its accuracy or completeness, and we make no representations or warranties whatsoever regarding such Third Party Content. The Third Party Content also may contain opinions and viewpoints of third parties that are not our opinions or viewpoints. We do not control any Third Party Content and disclaim any responsibility for, the use and protection by our third party vendors of any personal information collected by them, and we are not responsible for their privacy or security practices. We strongly recommend that you review and understand the terms and conditions, privacy policies, settings and information of each third party website. If you decide to leave our Website and access any Third Party Content, you do so at your own risk. In no event will we be liable, directly, or indirectly, to anyone for any damage or loss arising from or relating to any use, continued use or reliance on any Third Party Content, any products or other materials relating to any such Third Party Content, or any link contained in any Third Party Content. 

10. Trademarks

DOLLAR GENERAL®, the DOLLAR GENERAL Logo, the Dollar General product names referenced on this Website and all other Dollar General trademarks and service marks ("Dollar General Marks") are trademarks and service marks or registered trademarks and service marks of Dollar General. Any unauthorized use of the Dollar General Marks is strictly prohibited. You acknowledge Dollar General's exclusive rights to the Dollar General Marks and agree not to display or use the Dollar General Marks in any manner.

Other trademarks, trade names and service marks used or displayed on this Website are the registered and unregistered trademarks, trade names and service marks of their respective owners. Nothing contained on this Website grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on this Website without the written permission of Dollar General, or such other third party owner.

11. Copyrights

Except as otherwise provided, we own or have the rights to use all content contained on this Website, including without limitation the information, materials, text, graphics, site design, and the selection, assembly and arrangement thereof ("Content"). The Content is protected by copyright laws of the U.S. and other countries and may not be used for any commercial purpose or copied, distributed, modified, reproduced, performed, published, posted or reverse engineered in whole or in part without our prior written permission. We authorize you to view and print one copy of the materials only for your personal, informational, non-commercial use, provided that you retain all copyright and other proprietary notices contained in the original materials. Nothing in these Terms shall be deemed to grant to you or any other individual viewing the Website any license or right in or to any Content or Dollar General Marks.

If you would like to obtain the permission to make any use of any of the materials on our Website not permitted by these Terms, please contact us in writing at: Dollar General Corporation,100 Mission Ridge, Goodlettsville, TN 37072, Attn: Corporate Communications. 

12. Digital Millennium Copyright Act Notice

Notice and Procedure for Making Claims of Copyright Infringement

Dollar General is committed to complying with U.S. copyright law and responding to claims of copyright infringement.  Dollar General will promptly process and investigate notices of alleged infringement by third parties and will take appropriate actions as set forth herein.

Notifications of claimed intellectual property infringement should be sent to our Designated Agent in the manner described below:

Designated Agent: Dave Stewart, VP Marketing

By Mail: Dollar General Corporation, 100 Mission Ridge, Goodlettsville, TN 37072

By Email: dstewart@dollargeneral.com

You must provide all of the following information when providing notice of the alleged intellectual property infringement:

  1. A physical or electronic signature of a person authorized to act on behalf of the intellectual property owner;
  2. Identification of the intellectual property claimed to have been infringed;
  3. Identification of the material that is claimed to be infringing or to be the subject of the infringing activity, and that is to be removed or access to which is to be disabled, as well as information reasonably sufficient to permit Dollar General to locate the material;
  4. Information reasonably sufficient to permit Dollar General to contact the intellectual property owner, such as an address, telephone number, and, if available, an electronic mail address;
  5. A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the intellectual property owner, its agent, or law; and 
  6. A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the intellectual property owner.

For more details on the information required for valid notification of copyright under the Digital Millennium Copyright Act, see 17 U.S.C. 512(c)(3).

Upon receipt of a valid notification of alleged copyright infringement by a third party, Dollar General shall remove or disable access to the material identified in the notice, and is required to take reasonable steps to notify the user who posted the allegedly infringing content ("Alleged Infringer"). The Alleged Infringer is allowed under the law to send Dollar General a counter–notification. If Dollar General receives a valid counter notification, it shall provide the complainant with a copy of the counter notification, inform the complainant that it will replace the removed material or cease disabling access to it in 10 to 14 days from receipt of the counter notification, and replace the removed material or cease disabling access to it in 10 to 14 business days, provided that Dollar General has not received notice from the complainant that an action has been filed seeking a court order to restrain the alleged infringer from engaging in infringing activity relating to the material on the Website.

You should be aware that, under the Digital Millennium Copyright Act, claimants who make misrepresentations concerning copyright infringement may be liable for damages incurred as a result of the removal or blocking of the material, court costs, and attorneys’ fees.

13. Indemnity

To the fullest extent provided by law and as a condition of the use of this Website, you agree to defend, indemnify and hold harmless Dollar General and their respective subsidiaries, affiliates, directors, officers, agents and employees from and against any claims, actions, demands, suits, costs, losses, liabilities, damages, investigations or inquiries, judgments costs and expenses, including, but not limited to, reasonable attorneys’ fees): (i) arising out of or otherwise relating to your access and/or use of this Website, (ii) any breach by you of these Terms of Use, or (iii) the infringement or other violation by you, or any third party using your account, of any intellectual property or other right of any person or entity. 

14. Termination

These Terms are effective unless and until terminated either by you or Dollar General. You may terminate these Terms at any time, provided that you discontinue further use of this Website.  To the fullest extent permitted by law, Dollar General also may terminate these Terms at any time and may do so immediately without notice, and accordingly deny you access to the Website, in our sole discretion if you fail to comply with any term or provision of these Terms.  Upon any termination of these Terms by either you or Dollar General, you must promptly destroy all materials downloaded or otherwise obtained from the Website, as well as all copies of such materials.  The following sections shall survive any termination of these Terms: “Export Policy”, “Trademarks”, “Copyrights”, “Website Security”, “Disclaimer”, “Indemnity” and “Miscellaneous.” 

15. Disclaimer/Limitation of Liability

You expressly understand and agree that:

1.
TO THE FULLEST EXTENT PERMITTED BY LAW, YOUR USE OF THIS WEBSITE IS AT YOUR SOLE RISK, AND THIS WEBSITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. IF YOU ARE DISSATISFIED WITH THIS WEBSITE, ANY CONTENT ON THIS WEBSITE, OR THESE TERMS, YOUR SOLE AND EXCLUSIVE REMEDY, TO THE FULLEST EXTENT PERMITTED BY LAW, IS TO DISCONTINUE USING THIS WEBSITE. TO THE FULLEST EXTENT PERMISSIBLE BY LAW, WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

2.
TO THE FULLEST EXTENT PERMITTED BY LAW, NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US OR THROUGH THE WEBSITE SHALL CREATE ANY WARRANTY, REPRESENTATION OR GUARANTEE NOT EXPRESSLY STATED IN THESE TERMS. 

3. ALL PRODUCTS PURCHASED ON OR THROUGH THIS WEBSITE ARE SUBJECT ONLY TO ANY APPLICABLE WARRANTIES OF THEIR RESPECTIVE MANUFACTURERS, DISTRIBUTORS AND SUPPLIERS, IF ANY.  TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE HEREBY DISCLAIM ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, ANY IMPLIED WARRANTIES WITH RESPECT TO THE PRODUCTS LISTED OR PURCHASED ON OR THROUGH THE WEBSITE.  WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, WE HEREBY EXPRESSLY DISCLAIM ALL LIABILITY FOR PRODUCT DEFECT OR FAILURE, CLAIMS THAT ARE DUE TO NORMAL WEAR, PRODUCT MISUSE, ABUSE, PRODUCT MODIFICATION, IMPROPER PRODUCT SELECTION, NON-COMPLIANCE WITH ANY CODES, OR MISAPPROPRIATION TO THE FULLEST EXTENT PERMITTED BY LAW.  WE MAKE NO WARRANTIES TO THOSE DEFINED AS “CONSUMERS” IN THE MAGNUSON-MOSS WARRANTY-FEDERAL TRADE COMMISSION IMPROVEMENTS ACT.  THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES APPLY UNLESS PROHIBITED BY LAW. 

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU ALSO EXPRESSLY UNDERSTAND AND AGREE THAT WE DO NOT ASSUME ANY RESPONSIBILITY, AND SHALL NOT BE LIABLE FOR, ANY DAMAGES TO, OR VIRUSES OR OTHER MALWARE THAT MAY INFECT YOUR COMPUTER, TELECOMMUNICATION EQUIPMENT, OR OTHER PROPERTY CAUSED BY OR ARISING FROM YOUR ACCESS TO, USE OF, BROWSING THE WEBSITE, OR YOUR DOWNLOADING OF ANY MATERIALS FROM THE WEBSITE.  YOU FURTHER EXPRESSLY UNDERSTAND AND AGREE THAT IN NO EVENT SHALL DOLLAR GENERAL, OR ANY OF ITS AFFILIATES, EMPLOYEES, DIRECTORS, OFFICERS, SHAREHOLDERS AND AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES OR OTHER INTANGIBLE LOSSES UNDER ANY LEGAL OR EQUITABLE THEORY, WHETHER IN TORT, CONTRACT, STRICT LIABILITY OR OTHERWISE (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE WEBSITE TO THE FULLEST EXTENT PERMITTED BY LAW.  THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES APPLY UNLESS PROHIBITED BY LAW. IF ANY PART OF THIS LIMITATION OF LIABILITY IS FOUND TO BE INVALID OR UNENFORCEABLE FOR ANY REASON, THEN THE AGGREGATE LIABILITY OF DOLLAR GENERAL UNDER SUCH CIRCUMSTANCES FOR LIABILITIES THAT OTHERWISE WOULD HAVE BEEN LIMITED SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100), UNLESS PROHIBITED BY LAW.

16. Merchandise Content Disclaimer

Product information accessed through this Website is obtained from claims made by the Product’s manufacturer.  Please note that, on occasion, manufacturers may alter their labels so the actual product packaging and materials may contain different information than that shown on the Website, thus we cannot guarantee the accuracy, completeness or timeliness of any product information. We recommend that you do not solely rely on the information presented and that you always read labels, warnings and directions before using or consuming any product.  For additional information about a product, please contact the manufacturer.  We assume no liability for inaccuracies or misstatements about any manufacturer’s products

17. Export Policy

You acknowledge that any purchased goods licensed or sold on this Website, which may include software or technology, are subject to the customs and export control laws and regulations of the United States of America and may also be subject to the customs and export laws and regulations of the country in which the products are manufactured and/or received. By purchasing, downloading or using technology or software from the Website, you agree to abide by the applicable laws, rules and regulations including, but not limited to, the Export Administration Act and the Arms Export Control Act, and you represent and warrant that you will not transfer, by electronic transmission or otherwise, the software or technology to a foreign national or a foreign destination in violation of law. 

18. Video, Movie and Computer Game Ratings

 Dollar General participates in the video and computer game industry’s standardized rating system developed by the Entertainment Software Rating Board (ESRB), and in the Motion Picture Association of America (MPAA) ratings system. ESRB ratings are placed on game packaging and MPAA ratings are placed on movie and television show packaging to let you know the nature of the content and the ages for which the game or movie is appropriate.  Dollar General does not sell games rated "AO: Adult Only" or movies rated NC–17. Games rated "M: Mature" and movies rated R are intended for mature audiences only and are noted as such on this Website. By ordering any "M: Mature" rated game or certain "RP: Rating Pending" games, or an R rated movie or certain "NR: Not Rated" movies, you are certifying that you are at least 17 years of age.

19. Order Confirmations, Pricing Errors or Inaccuracies

By confirming your purchase at the end of the checkout process, you agree to accept and pay all charges that may be incurred by you or on your behalf through the Website, at the price(s) in effect when such charges are incurred, including without limitation all shipping charges.  Dollar General’s acknowledgment of an order that you have placed means that your order has been received, not that it has been accepted or shipped. Dollar General reserves the right to refuse or cancel any orders placed for products where the sale or use of such products in your State is restricted and prohibited.  You remain responsible for any taxes that may be applicable to any orders you have placed to the fullest extent permitted by law. 

At this time we ship only to APO, FPO and to locations within the 50 United States. We do not ship merchandise to any US Territories or any international locations. 

We will use our best efforts to describe and display products accurately on the Website.  However, there may be incidents where a product on the Website is mispriced, described inaccurately or no longer available. As a result, we cannot and do not guarantee the accuracy or completeness of any information that appears on the Website, including, but not limited to, prices, product descriptions, images of products, specifications or availability.  Dollar General reserves the right to modify or replace information for any reason and at any time without prior notice to the fullest extent permitted by law. In the event of a pricing error on the Website, Dollar General reserves the right to cancel any orders resulting from such pricing errors to the fullest extent permitted by law. Please note that there may likely be instances where the prices on the Website for a particular product differ from the prices listed at a Dollar General retail store

20. Product Limitations

To the fullest extent permitted by law, Dollar General reserves the right, without prior notice: (i) to limit the available quantities of the products on the Website, (ii) to discontinue selling any product, (iii) to impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotion, and (iv) to refuse to provide any person with any product.  To the fullest extent permitted by law, we further reserve the right to cancel multiple orders of a limited quantity item purchased by the same account, credit card, or orders that use the same billing and/or shipping address.  

21. Colors of Products

Dollar General attempts to display the colors of the products shown on the Website as accurately as possible.  However, as the actual colors you see depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.

22. Risk of Loss

The risk of loss and title to the products purchased on the Website pass to the purchaser upon delivery to the applicable carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments

23. Returns

If you are not satisfied with any purchase of merchandise made on the Website, you may return it per the returns policy listed on the Website. Please note that no returns of merchandise purchased online will be accepted at any time or for any reason at Dollar General’s retail stores.  

24. Rules for Promotions

All Sweepstakes, Contests and Promotions that are advertised on the Website shall be governed by their respective Official Rules. If you choose to participate in a Sweepstakes, Contest or Promotion, please ensure that you review the Official Rules as well as any applicable Privacy Policy prior to entering. In the event that the Official Rules of a Sweepstakes, Contest or Promotion conflict with these Terms, the Official Rules of the Sweepstakes, Contest or Promotion will apply. .

25. Website Security

You are prohibited from violating or attempting to violate the security of the Website, including, without limitation, (a) accessing data not intended for you or logging onto a server or an account you are not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Website, overloading, "flooding," "spamming," "mailbombing" or "crashing;" or (d) sending unsolicited email, including promotions and/or advertising of products or services. Violations of system or network security may result in civil or criminal liability. Dollar General will investigate occurrences of such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who commit such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Website or any activity being conducted on this Website. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Website

26. Class Action Waiver/Miscellaneous

These Terms constitute the entire agreement between you and us and govern your use of this Website. These Terms of Use supersede any prior or contemporaneous agreements between you and Dollar General. These Terms, and the relationship between you and us, shall be governed by the laws of the State of Tennessee without regard to its conflict of law provisions. To the fullest extent permitted by law, you and we agree to submit to the exclusive and personal jurisdiction of the courts located within the City of Nashville, Tennessee. To the fullest extent permitted by law, you further agree that any cause of action initiated against Dollar General relating to these Terms shall be resolved individually, without resort to any form of class action. Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, then you and we nevertheless agree that the court should endeavor to give effect to the intentions reflected in the provision, and the other provisions of these Terms shall remain in full force and effect. The language of these Terms shall be construed as to its fair meaning and not strictly for or against any party. To the extent that anything in or associated with the Website is in conflict with these Terms, these Terms shall take precedence

27. Changes to Disclaimers and Terms

These Terms were posted on the Website on January 30, 2003 and modified on February, 2004, August 30, 2011, September 6, 2011, January 11, 2012, November 2015, and November 10, 2016. We reserve the right to change, modify or amend all or a portion of these Terms at any time to the fullest extent permitted by law, so we encourage you to review it periodically. YOU ACKNOWLEDGE AND AGREE THAT YOUR CONTINUED USE OF THE WEBSITE FOLLOWING CHANGES TO THESE TERMS POSTED TO OUR WEBSITE WILL CONSTITUTE YOUR ACCEPTANCE OF SUCH CHANGES. 

PRIVACY POLICY

Last Modified: July 16, 2018

Dollar General Corporation (“Dollar General”) provides this Privacy Policy so that you are familiar with how we collect, use and disclose information.

1. What does this Privacy Policy cover?

This privacy policy outlines Dollar General’s practices in connection with websites operated by us from which you are accessing this Privacy Policy (the “Websites”), and through our mobile device software applications (the “Apps”), as well as through HTML-formatted email messages that we send to you that link to this Privacy Policy (collectively, including the Websites, and the Apps, the “Services”). By using any of the Services, you agree to the terms of this Privacy Policy.

2. Important Information Regarding Use of the Services and Third Parties.

We use third parties to provide certain Services. Our Services may contain links to other websites. This Privacy Policy does not address, and we do not control and are not responsible for the content, security and privacy practices of any third parties, including any third party operating any site or service to which the Services link. The inclusion of a link on the Services does not imply endorsement of the linked site or service by us or by our affiliates.

In addition, we are not responsible for the information collection, use, disclosure or security policies or practices of other organizations, such as Facebook, Instagram, Twitter, Pinterest (collectively “Social Media Pages”) Apple, Google, Microsoft, RIM or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including with respect to any Personally Identifiable Information you disclose to other organizations through or in connection with the Apps or our Social Media Pages

The Services are controlled by and operated in the United States and are not intended for use by residents of any country outside of the US. The Services and our use of Personally Identifiable Information is governed solely by US law.

3. What personal information is collected by Dollar General?

We may collect "Personally Identifiable Information" that you provide when you interact with us, including, but not limited to, your first and last name, home address, e-mail address and telephone number.

If you submit any Personally Identifiable Information relating to other people to us or to our service providers in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy. 

We and our service providers may collect Personally Identifiable Information in a variety of ways, including when you: 

  • Make an online purchase, return, exchange or request information about our products;
  • Create an online account on the Service, or sign up for e-mails or mobile text messages regarding special offers;
  • Participate in a contents, promotion or sweepstake
  • Opt in for Geo-Targeted savings alerts and/or use our Store Locator Service; or
  • Provide us with comments or suggestions through the Services.

4. How do you use my Personally Identifiable Information?

We and our service providers may use Personally Identifiable Information:

  • To communicate with you about your use of the Services;
  • To advise you of promotions, sales or other special opportunities, such as digital coupons offers;
  • To complete and fulfill your purchase, for example, to process your payment, have your order delivered to you, communicate with you regarding your purchase and provide you with related customer service. 
  • For our business purposes, such as audits, fraud monitoring and prevention, enhancing, improving or modifying our Services, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities. 
  • To personalize your experience on the Services by presenting products and offers tailored to you.

If you have created an account on our Website, you have the opportunity to e-mail product pages to your friends. By using this functionality, you are telling us that you are entitled to provide us with your friend’s name and email address. In order to accomplish this, you must provide your friend’s name and e-mail address to us.   

5. Does Dollar General collect Personally Identifiable Information of children?

The Services are not designed for or directed to children under the age of 13, and we request that they do not provide Personally Identifiable Information through the Services.

6. How may Dollar General disclose my Personally Identifiable Information?

Your Personally Identifiable Information may be disclosed:

  • To our affiliates, selected product vendors, and trusted partners with whom we have a business relationship in order to address a product concern, or to notify you of special offers and promotions relating to such companies’ products available through Dollar General;
  • To our third-party service providers who help us provide a particular operation and its services (e.g., electronic commerce, digital coupon platform). Examples of the services performed by these third-party service providers include:
    • payment processing and authorization;
    • fraud protection and credit risk reduction;
    • order fulfillment and shipping
    • marketing and promotional material distribution.
  • To third-party sponsors of sweepstakes, contests and similar promotions.
  • To identify you to anyone to whom you send messages through the Services.
  • By you, on message boards, chat, profile pages and blogs and other services to which you are able to post information and materials (including, without limitation, our Social Media Pages).  Please note that any information you post or disclose through these services will become public and may be available to other users and the general public.  We urge you to be very careful when deciding to disclose any information on the Services.
  • To a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).

We also may use and disclose your Personal Information as we believe to be necessary or appropriate: (a) under applicable law; (b) to respond to subpoenas or other requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities; (c) to enforce our Terms of Use; and (d) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others. 

7. Other Information

Other Information” is any information that does not reveal your specific identity or does not directly relate to an identifiable individual, such as:

  • Browser and device information
  • App usage data
  • Information collected through cookies, pixel tags and other technologies
  • Temporary or persistent unique device identifiers
  • Demographic information and other information provided by you
  • Aggregated information

If we are required to treat Other Information as Personally Identifiable Information under applicable law, then we may use it for the purposes for which we use and disclose Personally Identifiable Information as detailed in this Policy.

We and our service providers may collect Other Information in a variety of ways, including:

  • Through your browser or device: Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version and the name and version of the Services (such as the App) you are using.  We use this information to ensure that the Services function properly.  
  • Through your use of the App: When you download and use the App, we and our service providers may track and collect App usage data, such as the date and time the App on your device accesses our servers and what information and files have been downloaded to the App based on your device number.  
  • Using Cookies: Cookies are pieces of information stored directly on the computer that you are using.  Cookies allow us to collect information such as browser type, time spent on the Services, pages visited, language preferences, and other anonymous traffic data.  We and our service providers use the information for security purposes, to facilitate navigation, to display information more effectively, to personalize your experience while using the Services and to recognize your computer in order to assist your use of the Services.  We also gather statistical information about use of the Services in order to continually improve their design and functionality, understand how they are used and assist us with resolving questions regarding them.  Cookies further allow us to select which of our advertisements or offers are most likely to appeal to you and display them while you are on the Services.  We may also use cookies or other technologies to track responses to our online advertisements and marketing emails.If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to automatically decline cookies or be given the choice of declining or accepting the transfer to your computer of a particular cookie (or cookies) from a particular site.  You may also wish to refer to http://www.allaboutcookies.org/manage-cookies/index.html.  If, however, you do not accept cookies, you may experience some inconvenience in your use of the Services.  For example, we may not be able to recognize your computer, and you may need to log in every time you visit.  You also may not receive advertising or other offers from us that are relevant to your interests and needs.
  • Using pixel tags and other similar technologies: Pixel tags (also known as web beacons and clear GIFs) may be used in connection with some Services to, among other things, track the actions of users of the Services (including email recipients), measure the success of our marketing campaigns and compile statistics about usage of the Services and response rates.
  • We use Google Analytics, which uses cookies and other, similar technologies to collect information about use of the Services and reports website trends. You can learn about Google’s practices by going to http://www.google.com/policies/privacy/?partners/, and opt out of them by downloading the opt-out browser add-on available at https://tools.google.com/dlpage/gaoptout.
  • IP Address: Your IP address is a number that is automatically assigned to the computer or mobile device that you are using by your Internet Service Provider (ISP).  An IP address may be identified and logged automatically in our server log files whenever a user accesses the Services, along with the time of the visit and the page(s) that were visited.  Collecting IP addresses is standard practice and is done automatically by many websites, applications and other services.  We use IP addresses for purposes such as calculating usage levels, diagnosing server problems and administering the Services. We may also derive your approximate location from your IP address.     
  • Physical Location: We may collect the physical location of your device by, for example, using satellite, cell phone tower or WiFi signals.  We may use your device’s physical location to provide you with personalized location-based services and content.  We may also share your device’s physical location, combined with information about what advertisements you viewed and other information we collect, with our marketing partners to enable them to provide you with more personalized content and to study the effectiveness of advertising campaigns.  In some instances, you may be permitted to allow or deny such uses and/or sharing of your device’s location, but if you do, we and/or our marketing partners may not be able to provide you with the applicable personalized services and content.  Geolocation services can be turned off or on via the Settings Area of the Apps or in the Location Services area of your mobile device. You can stop all collection of information by the Apps by uninstalling the Application. You may use the standard uninstall processes as may be available as part of the mobile device’s operating system or via the mobile application marketplace or network. 
  • From you: Information such as your preferred means of communication is collected when you voluntarily provide it.
  • By aggregating information: Aggregated Personally Identifiable Information does not personally identify you or any other user of the Services (for example, we may aggregate Personally Identifiable Information to calculate the percentage of our users who have a particular telephone area code).

We may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law.  In some instances, we may combine Other Information with Personally Identifiable Information (such as combining your name with your location).  If we do, we will treat the combined information as Personally Identifiable Information as long as it is combined.

8. Our Advertising

We may use third-party advertising companies to serve advertisements regarding goods and services that may be of interest to you when you access and use the Services and other websites or online services, based on information relating to your access to and use of the Services and other websites or online services on any of your devices, as well as on information received from third parties.  To do so, these companies may place or recognize a unique cookie on your browser (including through the use of pixel tags).  They may also use these technologies, along with information they collect about your online use, to recognize you across the devices you use, such as a mobile phone and a laptop. 

If you would like more information about this practice, and to learn how to opt out of it in desktop and mobile browsers on the particular device on which you are accessing this Privacy Policy, please visit http://www.networkadvertising.org/managing/opt_out.asp and http://www.aboutads.info/. You may download the AppChoices app at www.aboutads.info/appchoices to opt out in mobile apps.

9. How does Dollar General secure information?

Dollar General and our third party service providers seek to use reasonable technical, administrative, and physical safeguards to protect Personally Identifiable Information.

Although we work to protect  Personally Identifiable Information, you should be aware that no technology is perfect and no data transmission or storage system can be guaranteed to be 100% secure.  If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us in accordance with the “Contacting Us” section below.

10. How do I review the information Dollar General has collected on me?

If you would like to review, correct or update Personally Identifiable Information that you have previously provided to us, you may do the following, depending on the type of information at issue and the nature of how it was collected:

Information for Accounts Created on Our Website

  • If you have created an Online Shopping account on our Website, you can access your profile information at any time by clicking on the "My Account" link.
  • Information provided to DG Digital Coupons is available in the Settings area of the DG Digital Coupons Webpage or with your eReceipts. If you would like to remove your Digital Coupon account, visit: http://www.dollargeneral.com/dcfeedback.

Information We Have Collected and Retained

  • If you would like to review or correct any Personally Identifiable Information we have collected directly from you, please send an e-mail request to privacypolicy@dollargeneral.com.
  • All such e-mail requests must be written in the English language.  In your request, please make clear the Personally Identifiable Information that you would like to review or have corrected; however, please do not send or disclose to  us, any sensitive Personally Identifiable Information (defined in Section 15 below) in such request.
  • For your protection, we may only implement requests with respect to the Personally Identifiable Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request.  We will try to comply with your request as soon as reasonably practicable. 
  • Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change (e.g., when you make a purchase or enter a promotion, you may not be able to change the Personally Identifiable Information provided until after the completion of such purchase or promotion).  There may also be residual information that will remain within our databases and other records, which will not be removed or changed.

Information You Provided in Connection With A Promotion or Sweepstakes

  • If you wish to update Personally Identifiable Information you have provided in connection with a promotion or sweepstakes, please consult the Official Rules of that promotion or sweepstakes.

Information Relating to Services Provided by Our Service Providers

  • If you need help accessing your information related to a service provided by one of our service providers, we will assist you by referring you to the third party. Please contact us for that information by submitting an e-mail request to to privacypolicy@dollargeneral.com.

Information for Accounts Created on Our Apps

  • If you have created an Online Shopping account, you can access your profile information at any time by clicking on the “My Account” link.

11. What are my choices regarding Dollar General’s use and disclosure of my Personally Identifiable Information?

  • If you no longer want to receive marketing-related e-mail from Dollar General, such as e-mails relating to offers or promotions, you can opt-out by selecting the unsubscribe link located within any such e-mail.
  • If you would like to remove yourself from the Dollar General Text message service, reply “STOP” to an incoming message or send the word “STOP” to 34898.
  • If you would like to stop the eReceipt service, you can do so in the settings area for DG Digital Coupons.

We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related emails from us, we may still send you important administrative messages, from which you cannot opt-out.

12. Can Dollar General change this Privacy Policy?

Yes. We will post any changes to this Privacy Policy here so that you will always be aware of our privacy practices. Please refer back to this Privacy Policy regularly.  The “Last Modified” legend at the top of this page indicates when this Privacy Policy was last revised.  Any changes will become effective when we post the revised Privacy Policy on the Services.  Your continued use of our Services following our posting of any such changes will mean that you accept such changes.

13. California Do Not Track Policy

Some browsers have a “do not track” feature that may transmit "do not track" signals to the websites and other online services with which the browser communicates. At this time, we do not currently participate in any “Do Not Track” (DNT) systems that would allow us to respond to such browser “do not track” signals.

14. Your California Privacy Rights

If you are a California resident and have provided Personally Identifiable Information to us, you have the right to request and receive information regarding the disclosure of certain categories of your Personally Identifiable Information by Dollar General to our affiliates or third parties for their direct marketing purposes. Any such requests for information can be made by sending an email to privacypolicy@dollargeneral.com or by writing us at:

Dollar General Corporation
100 Mission Ridge
Goodlettsville, TN 37072
Attn: Marketing Department.

15. Sensitive Information

We ask that you not send us, and you not disclose, any sensitive Personally Identifiable Information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, or criminal background) on or through the Services.

16. Contacting Us

If you have any questions about this Privacy Policy, please contact us at  privacypolicy@dollargeneral.com or by writing us at:

Dollar General Corporation
100 Mission Ridge
Goodlettsville, TN 37072

Depending on your email service and other related factors to how you send email, email is not an appropriate channel for communicating sensitive information, including, but not limited to, credit card or Social Security numbers to us. Please do not include any sensitive information in your emails to us.

VERIFIED BY VISA

Dollar General supports Verified by Visa (VbV), a security technology that authenticates your Visa card and ensures that only the authorized cardholder is placing the order. If the bank that issued your Visa card supports VbV, you may be prompted to enter your password or to sign up for VbV as you check out. You can also activate your current card now.

MASTERCARD SECURECODE

Dollar General supports MasterCard SecureCode, a security technology that authenticates your MasterCard card and ensures that only the authorized cardholder is placing the order. If the bank that issued your MasterCard supports SecureCode, you may be prompted to enter your password or to sign up for MasterCard SecureCode as you check out. You can also activate your current card now.