As an essential retailer, Dollar General has remained open throughout the COVID-19 pandemic, and the health and safety of our employees and customers remains our top priority. During these challenging months, customers and communities have depended on Dollar General more than ever for their household basics.
In response to the COVID-19 pandemic, Dollar General has implemented several proactive and preventative measures designed to enhance employee and customer health and safety and to recognize employee commitment to the Company’s mission of Serving Others. These efforts were recognized by Forbes magazine, which identified Dollar General among its top 25 corporate responders to the COVID-19 pandemic and are reflected in a Harris Poll that outlines the essential role Dollar General stores are playing.
Steps on How We’re Serving Others:
Additional social distancing measures designed to help keep individuals six feet apart are being exercised across the organization. In stores, floor spacing markers and more than 40,000 plexiglass register barriers have been installed throughout the chain. Distribution and cold storage facilities have also implemented traffic flow pattern indicators alongside additional distancing measures in common areas such as restrooms, locker rooms and break rooms.
From stores and distribution centers to the DG Private Fleet and corporate offices, enhanced cleaning protocols continue to be part of daily operations.
To enhance social distancing and cleaning protocols (except as may be otherwise required by law), Dollar General currently requires all employees, vendors and customers to wear facial coverings in stores, distribution centers and corporate offices. Customer and vendor exceptions include situations where wearing a mask is not recommended due to age, is not recommended due to a health or medical condition or is otherwise exempted by state or local order. Employee exceptions include situations where the Company is not able to otherwise provide a reasonable accommodation for certain medical conditions or sincerely held religious beliefs or the employee is otherwise exempted from the requirement by state or local order. In each traditional distribution center and cold storage facility, temperature scan checks are administered for each employee prior to each shift.
Paid Sick Leave
Employees who are experiencing fever or other symptoms of the virus are asked to stay home. Employees impacted by COVID-19, including those who must remain at home due to their own diagnosis, to care for an immediate family or household member or while awaiting test results based on their own health symptoms, are paid for regularly scheduled hours during those times.
We understand the work our teams are doing every day makes a real difference in the lives of our neighbors and communities who depend on us to provide a reliable, affordable and nearby shopping experience. Our employees continue to demonstrate the strength of our mission of Serving Others and remain united every day to serve our customers. In total, we have invested approximately $60 million in appreciation bonuses to full- and part-time employees in our stores, distribution centers and private fleet networks. These bonuses demonstrate our gratitude to the team members who continue to serve our customers and communities.
Increased Telehealth Services
For employees not enrolled in Dollar General medical plans, the Company provided an additional opportunity to enroll in Telehealth Programs which provide affordable healthcare options to employees without physically visiting a healthcare provider’s office. The Company also is currently waiving all telehealth co-pays for employees covered under Dollar General’s medical plans.
Dollar General Employee Assistance Foundation Donation
Dollar General made a $250,000 donation to its Dollar General Employee Assistance Foundation, which provides financial assistance to employees during specified times of need.
Dollar General Literacy Foundation Donation
With approximately 55 million American school children currently home during the day, the Dollar General Literacy Foundation is proud to contribute $2 million to support Save the Children’s coronavirus response efforts across rural America to help ensure children continue to learn and have access to nutritious foods. Save the Children’s programs supported by this donation help provide resources to families to begin or continue at-home learning processes and distribute educational games and toys, as well as hygiene materials and shelf-stable foods. Learn more about the Dollar General Literacy Foundation.
Dollar General was one of the first to announce senior hours, which are designed to allow some of the most vulnerable customers the ability to shop during the first hour that stores are open. By encouraging customers to plan their shopping trips around these hours, this allows seniors to purchase the essential items they need in less busy and crowded shopping periods.
With the heightened demand for household essentials offered by Dollar General amid COVID-19 concerns, Dollar General continues to seek candidates to support opportunities across its stores, distribution centers, private fleets and corporate functions. The Company provides employees with competitive wages, world-class and award-winning training and development programs and benefits including day-one telemedicine eligibility and Dollar General’s Employee Assistance Foundation – as well as health insurance coverage options, 401K savings and retirement plans, tuition reimbursement, paid parental leave and adoption assistance to eligible employees. Individuals seeking to begin or grow their career are encouraged to review opportunities and apply online at www.dollargeneral.com/careers.
The Company continues to remind employees on a regular basis of the steps to help avoid or contain the spread of the COVID-19 virus as well as steps they should take if they experience symptoms or have direct contact with someone who tested positive for the virus. Protocols have also been established on how employees should respond to both direct and indirect exposure to the virus, which will be updated as the situation unfolds.