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    Welcome to Dollar General Store Customer Support


    At Dollar General, we value your opinion. As part of our continuing mission of serving others, we hope to provide you with useful information about us and our stores. Please use the links below to get information on a specific topic or visit our full list of frequently asked questions.


    FAQ

    What are your store hours?
    Generally, our store hours are 8 a.m. to 9 p.m. every day. However, store hours may vary by location.
    Please contact your local store for further details.

    Is there a Dollar General store located near me?
    Please use our Dollar General Store Locator to find a store near you.

    Do you accept credit/debit cards at my local Dollar General store?
    We accept Visa, MasterCard and Discover credit cards, as well as PIN-based debit cards, in all of our stores.

    Do you have a mailing list?
    Yes, you can receive email announcements about Dollar General promotions, discounts and coupon offers. To do sign-up use the Email link at the top of the page.

    Who do I contact about a returned check?
    If you wish to speak to a representative about a returned check, please contact Certegy (Dollar General's check authorization provider) at 1-866-407-6946.

    What is the mailing address for your Customer Service Department?
    You may write to us at the following address:
    Dollar General Corporation
    Customer Service Department
    100 Mission Ridge
    Goodlettsville, TN 37072

    Who should I contact for information about a contribution request?
    For information about Dollar General's corporate giving programs, please visit the DG Literacy page.
    You may also call our Contributions Hotline at (615) 855-5048.

    What is Dollar General's coupon policy?
    Dollar General is pleased to accept Manufacturer's Coupons and Dollar General Store Coupons at any of our more than over 12,000 stores. These coupons come from a variety of sources, including, but not limited to, newspapers, magazines, print-at-home (internet), direct mail, product packaging, DG produced mobile, DG produced Text and in-store coupon boxes. Click here for more details.

    How can I learn about current job openings with Dollar General?
    Please visit www.careers.dollargeneral.com to see a list of current job openings and information on how
    to apply. If you have questions about the employment process, please click here to visit our Career Q&A section.

    Who do I contact with questions about the Express Hiring process?
    If you need assistance with the Express Hiring process, please click here to read the instructions.

    Where can I find a Material Safety Data Sheet (MSDS) for a Dollar General product?
    For MSDS information please contact our MSDS line by calling, toll-free, 1-877-855-8797. You may also find MSDS information online by clicking here.

    Do you offer wholesale pricing or bulk orders?
    Dollar General sells only through its retail stores and does not sell merchandise wholesale. If you are interested in purchasing our merchandise, please do so at your nearest Dollar General store.

    Are you expanding into my state?
    We continue to grow and seek new communities to serve. We consider new states based on our business needs, distribution efficiencies and market conditions.

    Does Dollar General franchise its stores?
    No. Dollar General does not franchise its stores.

    I have a building that would be great for a DG store—whom do I call?
    We have field representatives throughout our operating area. Please refer to the Real Estate section for the appropriate field representative in your region.

    I want to bid on your new building sites—who handles construction?
    If you are interested in our build-to-suit or conventional program, please e-mail a request for information to
    constructionreps@dollargeneral.com.

    What are the criteria for a new store?
    Existing Center: Our preferred site is in a grocery or major retail anchored strip center. We require a minimum of 60' of width, and we need approximately 7,500 square feet of selling area, along with 1,000 to 1,500 square feet for a stockroom.

    Built to Suit: We also have an aggressive free-standing build-to-suit program for those markets in which we have been unable to locate a suitable site in a strip center. Our free-standing buildings range between 9,000 and 9,500 square feet on approximately 1 to 1-1/4 acres of land.

    Who handles store maintenance contracts?
    Contact our Store Facility Maintenance Department at StoreFacilityMaintenance@dollargeneral.com for more information.

    Couldn't find what you were looking for?
    Visit our Customer Service Form to submit your question or comment.

     

     

    Dollar General provides Safety Data Sheets (SDS) on certain products that may be hazardous if not used properly. SDS information is available online by clicking here. There may not be an SDS available on certain products that are exempt from the OSHA right-to-know rules, such as cosmetics, hair care products, personal care products, over-the-counter medications, food items and items widely known to be non-hazardous. While an SDS will outline specific hazards, as well as steps to protect the user from these potential hazards, the product labels should be read, the product should be used as intended and all warnings should be followed to prevent injury or damage.

    Dollar General SDS/Ingredient Information
    California Transparency

    At Dollar General, we are pleased to accept both Manufacturers’ Coupons and Dollar General Store Coupons at any of our retail store locations. These coupons can be original paper coupons, valid print-at-home coupons, and/or Dollar General Digital Coupons (found at www.DollarGeneral.com/coupons or on the Dollar General App).

    As of September 2020, Dollar General has revised our Coupon Policy. The updated Coupon Policy can be found below.

    Dollar General WILL ACCEPT coupons that meet the requirements below:

    • Must be original. Photocopies are not accepted.
    • Must have a scannable barcode or a valid Dollar General promotion code that can be scanned by a DG store associate
    • Must have a visible and a valid expiration date
    • Can be redeemed only for items sold at Dollar General, and can be redeemed only for the exact same item (package weight, size, etc.) unless otherwise specified
    • Limit of 5 identical coupons per household per day, if no limit specified on coupon
    • Coupons for free items are only accepted if a purchase is required to get one free. A Dollar General Coupon offer will always have a purchase requirement with free item offers.
    • A maximum of two coupons will be allowed per item. To do this, one coupon must be a Manufacturer Coupon and the second
      coupon must be a Dollar General Coupon. This is allowable as long as neither coupon states that it is not valid with other coupons.
    • Printed on valid Dollar General receipt tape paper

    Coupons Stacking IS ALLOWED in certain situations:

    • Only one Manufacturer Coupon and one Dollar General Coupon can be used per item in a transaction. Stacking of 2 or more Manufacturer Coupons per item is not allowed.
    • The stacking of 2 or more Dollar General Coupons in a transaction is allowed unless otherwise noted on the coupon or associated promotional art.
    • Unless labeled a DG Store Coupon in the Digital Coupon Gallery, DG Digital Coupons are Manufacturer Coupons. Manufacturer DG Digital Coupons cannot be combined with any other type of Manufacturer coupon on the same item in a single transaction.
    • If there is a conflict between a DG Digital Coupon and a Paper Coupon for the same item, the first one applied will be counted toward the transaction and the other will not, regardless of value.

    Coupon Overages:

    • Dollar General accepts coupons that have a face value that exceeds the price of the item to which the coupon applies. However, effective as of the most recent update to this policy, the discount received by the customer may not exceed the total pre-tax selling price (after all other discounts) of the item to which the coupon applies.
    • Dollar General is in the process of converting its point of sale systems to a new platform that better supports this policy. Until that process is complete, customers in some stores may receive the full face value of a coupon even when it exceeds the pre-tax selling price of the applicable item.
    • In such instances, the difference between the face value of the coupon and the pre-tax selling price (after all other discounts) of the item will be applied to the balance of the transaction. These coupon overages will not be given back at the end of the transaction as cash. 
    • Coupon overages cannot be applied to gift cards, pre-paid money cards, phone cards, alcohol, or tobacco. 
    • Other restrictions may apply.
    • If you have questions regarding coupons at a specific store, please contact the store manager or get in touch with us here.

    Dollar General will NOT accept coupons that are as follows:

    • From other retailers
    • Expired
    • Photocopies
    • Screenshots
    • Pictures of any kind
    • Internet coupons without a scannable barcode, a Dollar General promotion code, or a visible and valid expiration date.
    • For "free" items that do not contain a purchase requirement (i.e., buy one get one free is acceptable)
    • Manufacturer coupons that do not have a "remit to:" address on the coupon.

    Please Note:

    • All coupon offers available only while quantities last.
    • Dollar General does not match competitor Ad prices.
    • Dollar General does not double or multiply the value of coupons.
    • Transactions cannot be broken up to avoid coupon stacking restrictions.
    • Only one Dollar General Digital Coupon Account per person.
    • In all situations, Dollar General reserves the right to:

    Limit purchase quantities to typical retail purchase quantities and to exclude resellers/dealers.
    Not accept coupons over a certain dollar amount, as well as above a certain threshold as it relates to the total transaction.
    Remove any coupon or offer for any reason, including both manufacturer coupons and store discounts.


    Thank you for your business and for shopping Dollar General!