Customer Support

ABOUT DG AUTODELIVER ORDER

DG AutoDeliver is the most convenient way to get the products you need at a low price. We automatically send you your favorite items based on the frequency you select during checkout. The program is easy to use and customizable, so you can make changes online whenever you need. Just tell us how often you want your products and we'll take it from there. With each recurring order, you save 5% off the regular retail price.

You always have complete control over your DG AutoDeliver orders, and we send an email reminder ten days before each order ships. You can change your delivery frequency, next order date or quantity anytime by visiting 'Manage Subscriptions' located within the account section of dollargeneral.com. Changes to orders can be made anytime within 24 hours of the next scheduled shipment date, and you can cancel at any time.

DG AUTODELIVER FAQ PAGE:

  1. How do I create a DG AutoDeliver account
  2. What will happen after I create a DG AutoDeliver account?
    • DG AutoDeliver shipment schedule
    • DG AutoDeliver billing schedule
    • DG AutoDeliver email notifications
    • Access to My DG AutoDeliver account
  3. How do I make changes to my DG AutoDeliver account?
    • Change order date
    • Skip an order
    • Change shipment frequency
    • Cancel subscription
  4. How do I make changes to my DG AutoDeliver account information?
    • Change shipping address
    • Change billing address
    • Change credit card details
  5. What is the difference between the 'My Next Order' and 'My Subscriptions' tabs?

  1. How do I create a DG AutoDeliver account?

    Making a DG AutoDeliver account is easy; it can be done while browsing on the product page or while reviewing items in the shopping cart. To join, simply select the DG AutoDeliver option for your desired products, select your preferred shipment frequency, then check out as normal.

  2. What will happen after I create a DG AutoDeliver account?

    After you create a DG AutoDeliver account, you will receive an email confirming your subscription. This email will include a link to access 'My AutoDeliver' where you can manage your future orders and DG AutoDeliver account information.

    We will place your DG AutoDeliver orders automatically according to your selected frequency, and you will only be billed on the day the order is shipped. Prior to each DG AutoDeliver order, we will send you an email reminder. You will also receive email notifications regarding other important information related to your DG AutoDeliver account, such as if your product is discontinued, if you cancel your subscription, or confirmation when an order places successfully.

  3. How do I make changes to my DG AutoDeliver account?

    Once you've joined, a DG AutoDeliver is easy to manage. You can change your next order date, skip an order, change your selected frequency or cancel a subscription by visiting 'Manage Subscriptions' located in 'My Account' section of dollargeneral.com. Please allow up to 24 hours for modifications or cancellations to be processed.

    Change an order date:

    • To change your next order date, please visit the 'My Next Order' tab under 'My Subscriptions' and click the "Change" link near the next order date and select the new date for your order. This will change the order date for the entire order.
      • If a DG AutoDeliver order contains multiple items and you would only like to change the order date of a single item, please visit the 'My Subscriptions' tab and identify the individual item you would like to modify. Please click the next order date for the individual item and select your desired next order date from the pop-up calendar.

    Skip a delivery:

    • To skip a DG AutoDeliver order, please visit the 'My Next Order' tab under 'Manage Subscriptions' and click the "Skip" link near the next order date to skip the entire order.

    Change Shipment Frequency:

    • To modify the delivery frequency for a DG AutoDeliver item, please visit the 'My Subscriptions' tab. On this tab, the current delivery frequency is displayed next to each DG AutoDeliver item in a drop down menu. To change the delivery frequency for an individual subscription item, simply click the arrow of the frequency drop down next to the DG AutoDeliver item you would like to modify, and select your next desired frequency from the pull down menu.

    Cancel Subscription:

    • To cancel a DG AutoDeliver item, please visit the 'My Subscriptions' tab and simply click the "cancel" link under the item quantity. You'll be prompted to confirm this action and indicate your reason for cancelling. Once you've chosen 'Cancel Now', your subscription will be cancelled and no future orders will be placed. You will also receive an email notification confirming this.

    Please allow up to 24 hours for any modifications or cancellations to be processed.

  4. How do I make changes to my DG AutoDeliver account information?

    To review or modify your DG AutoDeliver account information, please visit 'My DG AutoDeliver' located in the My Account section of dollargeneral.com. You can change your shipping address information for an individual order or at the subscription item level, which will affect all future orders. You can also change the email reminder timing or the delivery frequency.

    • To make updates to account information at the individual order level, please visit the 'My Next Order' tab. On this tab, respective DG AutoDeliver account information is included below each order summary in the 'Account Information for this Order' section. These changes will only be applied to the individual order and will not be referenced for future orders.
      • To change shipping address, please click the "Change" link next to the current shipping address. This will prompt a pop-up window where you will be able to enter your new shipping address.
    • To make account updates for all future orders, you will need to make modifications at the item level, which can be done on the 'My Subscriptions' tab. On this tab, please click the 'more changes' link next to the DG AutoDeliver item you would like to update. The current DG AutoDeliver account information will be displayed below the individual subscription item.
      • To change shipping address for all future orders, please click the "Change" link next to current shipping address. This will prompt a pop-up window where you will be able to enter your new shipping address
    • If you want to change the credit or debit card for specific AutoDeliver orders or individual subscription items, you need to cancel those AutoDeliver subscription items and sign up again with a new credit or debit card.

    Please allow up to 24 hours for modifications or cancellations to be processed.

  5. What is the difference between the 'My Next Order' and 'My Subscriptions' tabs?

    The 'My Next Order' tab shows the details for your next scheduled order. An order may contain more than one individual item scheduled for DG AutoDeliver if the items have the same order date and shipping address, billing address, and payment information.

    The 'My Subscriptions' tab displays individual DG AutoDeliver items and all associated details for that individual subscription including next order date, delivery frequency, quantity and shipping address information. Individual DG AutoDeliver items can all have different account information or you can make the account information the same for all DG AutoDeliver items you receive.

EMAILS ABOUT YOUR DG AutoDeliver ORDER

Program Emails

There are 11 emails associated with the DG AutoDeliver Program. The list includes:

Email NameEmail Purpose
1. Welcome to Subscription Program New subscribers receive this email immediately after enrolling in DG AutoDeliver.
2. Order Placement Sent to subscribers once order is placed with Dollar General.
3. Order Not Placed-Credit Card Issue Sent to subscribers if a 'Rejected' order occurs.
4. Order Reminder Sent to subscribers 10 days before the next scheduled order delivery. The order reminder timing can be customized per subscription.
5. Credit Card Expiration Sent to subscribers with expired default credit cards on the 1st and the 15th of every month if the next order is in the following month.
6. Credit Card Expired Sent to subscriber if Dollar General attempts to place an order but identifies CC expiration date is in the past.
7. Item Discontinued All subscribers with a subscription for the previously available/now discontinued item receive this email communication.
8. Order Retry ? Out of Stock Sent to subscribers the 1st and 15th day(s) Dollar General attempts to place an order for an out of stock item.
9. Order Failure ? Out of Stock Sent to subscribers the 30TH day that Dollar General attempts to place an order for an out of stock item. If the item is still out of stock 30 days after the initial order attempt, the order is cancelled and the original delivery schedule is maintained.
10. Subscription Cancelled Sent to subscribers immediately if the customer cancels a subscription.
11. Subscription Reactivated Sent to subscribers immediately if the customer reactivates a subscription.

Customer Reminder Timeframe

Dollar General sets standard reminder timeframes for the following transactional emails:

  • Order Reminder (#4): sent to customers ten days prior to the next scheduled delivery.
  • Credit Card Expiration Emails (#5): Sent to subscribers with expired default credit cards on the 1st and the 15th of every month if the next order is within the following month.
  • Order Retry ? Out of Stock (#8): sent to customers the 1st day and 15th day (two times) Dollar General attempts to place an order for an out of stock item.
  • Order Failure ? Out of Stock (#9): sent to customers on the 30th day that Dollar General attempts to place an order for an out of stock item. If the item is still out of stock 30 days after the initial order attempt, the order is cancelled and the order is processed again on the next scheduled order date.
  • The remaining emails are sent immediately after the specific action is performed. For example, customers receive the 'Welcome to Subscription Program' email within 24 hours of their registration for DG AutoDeliver.