Q. What is the mailing address for the Customer Service Department?
A. Our mailing address is:
Dollar General Corporation
Customer Service Department
100 Mission Ridge
Goodlettsville, TN 37072 back to top

Q. What are your store hours?
A. Generally, our store hours are 8 a.m. to 9 p.m. every day. However, store hours may vary by location. Please contact your local store for further details. back to top

Q. May I order your merchandise by mail or on the Website?
A. At this time, Dollar General sells merchandise only in our retail stores. We do not sell merchandise through mail orders or on the Internet. back to top

Q. Is there a Dollar General store located near me?
A. Please use our Dollar General Store Locator to find a store near you. back to top

Q. May I return a private brand item to a store if I’m not satisfied?
A. Absolutely! We will cheerfully issue you a full refund or an exchange. We stand behind our DG Guarantee® products 100% to ensure your satisfaction. These include: DG Everyday, Clover Valley, and EverPet brands.back to top

Q. Do you accept credit/debit cards at my local Dollar General store?
A. We accept Visa and Discover credit cards, as well as PIN-based debit cards, in all of our stores. back to top

Q. How do I apply for a position at Dollar General?
A. Store and Distribution Center hourly positions - visit your local Dollar General store or distribution center to find out if applications are being accepted.
Corporate Office, Retail Management and Distribution Center Management positions, please click here . back to top

If you have a customer service concern or question, please write to us at the following address:

Dollar General Corporation
Customer Service Department
100 Mission Ridge
Goodlettsville, TN 37072    -OR-     Click here to send an e-mail to Customer Service. back to top

Q. Where can I find a Material Safety Data Sheet (MSDS) for a Dollar General product?
A. For MSDS information, please contact our MSDS line by calling toll-free 1-877-855-8797. You may also find MSDS information online by clicking here . back to top

Q. Are you expanding into my state?
A. We continue to grow and seek new communities to serve. We consider new states based on our business needs, distribution efficiencies and market conditions. back to top

Q. Does Dollar General franchise its stores?
A. No. Dollar General does not franchise its stores. back to top

Q. I have a building that would be great for a DG store - whom do I call?
A. We have field representatives throughout our operating area. Please refer to the Real Estate section for the appropriate field rep in your region. back to top

Q. I want to bid on your new building sites—who handles construction?
A. If you are interested in our build-to-suit or conventional program, please e-mail a request for information to constructionreps@dollargeneral.com. back to top

Q. What are the criteria for a new store?
A. Existing Center: Our preferred site is in a grocery or major retail anchored strip center. We require a minimum of 60’ of width, and we need approximately 7,500 square feet of selling area, along with 1,000 to 1,500 square feet for a stockroom.

Built to Suit: We also have an aggressive free-standing build-to-suit program for those markets in which we have been unable to locate a suitable site in a strip center. Our free-standing buildings range between 9,000 and 9,500 square feet on approximately 1 to 1-1/4 acres of land. back to top

Q. When is the store in (city) opening, and how do I get a job there?
A. E-mail our Store Development team at moakes@dollargeneral.com for the new store opening date. back to top

Q. Who handles store maintenance contracts?
A. Contact our Store Facility Maintenance Department- StoreFacilityMaintenance@dollargeneral.com for more information on store maintenance contracts. back to top